Federal Health Benefits Program:

Open Season Processing Timeliness

GGD-92-122BR: Published: Jul 8, 1992. Publicly Released: Jul 8, 1992.

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Pursuant to a congressional request, GAO provided information on the timeliness of changes to federal employees' and retirees' health insurance coverage during open season for program enrollment.

GAO found that: (1) insurance carriers did not timely record 56 percent of coverage changes; (2) delays in the recording of changes vary between agencies; and (3) the office of Personnel Management is planning steps to improve processing of coverage changes.

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