General Services Administration:

Status of Management Improvement Efforts

GGD-91-59: Published: Apr 3, 1991. Publicly Released: Apr 3, 1991.

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GAO assessed the General Services Administration's (GSA) progress in implementing 33 recommendations GAO made in its 1989 general management review report.

GAO found that: (1) overall, GSA made a good effort to implement most of the recommendations, but it needed to strengthen its planning and strategy processes to fully implement the recommendations; (2) GSA developed strategic plans defining its mission, vision, and values to improve its executive leadership and direction setting; (3) GSA addressed management information-related recommendations by improving its oversight, management, and use of those activities; (4) GSA had not yet implemented the two most important facilities management recommendations to develop a much needed strategic approach to managing facilities and to assume a more policy oriented and oversight role; (5) GSA implemented only one of four recommendations in the human resources area and still needed to develop a human resources work plan with specific goals and priorities; (6) many of the recommendations would take several years to fully implement; and (7) the GSA action plan follow-up process did not ensure an adequate assessment of the actions planned and taken to implement the recommendations before GSA closed them.

Recommendations for Executive Action

  1. Status: Closed - Implemented

    Comments: The GSA Audit Resolution Office directed the responsible officials to revise and update their action plans. The revised action plans were reviewed and the effectiveness assessed by Audit Resolution staff members.

    Recommendation: To more effectively monitor and assess progress and better hold program officials accountable for full implementation of GAO recommendations, the Administrator of General Services should modify the action plan to include effective and fully documented strategies for all of the recommendations.

    Agency Affected: General Services Administration

  2. Status: Closed - Implemented

    Comments: The GSA Audit Resolution Office has revised its follow-up process to include a follow-up review 6 months after the responsible officials report that all actions have been completed.

    Recommendation: To more effectively monitor and assess progress and better hold program officials accountable for full implementation of GAO recommendations, the Administrator of General Services should improve the action plan follow-up process by ensuring an adequate assessment of planned and completed actions to determine whether they satisfactorily address the recommendations.

    Agency Affected: General Services Administration

 

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