Tax Systems Modernization:

Private Sector Modernization Efforts IRS May Want to Examine

GGD-91-133FS: Published: Sep 24, 1991. Publicly Released: Sep 24, 1991.

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Pursuant to a congressional request, GAO provided data on 26 private companies that GAO had previously surveyed regarding the pending modernization of the Internal Revenue Service's (IRS) tax system, focusing on the companies': (1) computer modernizations; and (2) organizational changes.

GAO found that: (1) of the 26 companies, 17 implemented some type of systems modernization and 14 implemented an organizational change; (2) several of the companies surveyed centralized or consolidated operations to gain economies of scale, become more competitive, or provide better customer service; (3) customer services improved as a result of organizational change; and (4) in seven of the cases, GAO identified a link between organizational change and new technology.

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