General Services Administration:

Delegated Buildings Adequately Operated But Better GSA Oversight Needed

GGD-90-76: Published: May 15, 1990. Publicly Released: May 15, 1990.

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Pursuant to a congressional request, GAO reviewed the General Services Administration's (GSA) Building Delegation Program, focusing on: (1) how federal agencies operated delegated buildings; and (2) actions GSA needed to take to improve its oversight of the program.

GAO found that: (1) agencies did an adequate job in operating delegated buildings; (2) agency officials believed that building services improved under the program; (3) GSA did not require agencies to submit all operating cost and performance data, which hindered its oversight of delegated buildings; (4) not all GSA regions analyzed cost data to identify potentially inefficient operations; and (5) GSA needed to strengthen its ability to oversee delegated building operations.

Recommendations for Executive Action

  1. Status: Closed - Implemented

    Comments: GSA worked with delegated agencies to obtain their comments on the revised cost reporting requirements, provide detailed cost reporting guidance, and identify the due date and appropriate regional office for submitting completed cost reports. During FY 1990, the regions began the annual process of analyzing agency cost data.

    Recommendation: In addition to obtaining all cost and performance data as recommended in a recent GAO GSA management report, the Administrator of General Services should direct the regional offices to: (1) work with the agencies to ensure that cost data currently collected to oversee and monitor standard-level services are accurate and submitted to the appropriate regional office; and (2) analyze the cost data to identify potential inefficient operations.

    Agency Affected: General Services Administration

  2. Status: Closed - Implemented

    Comments: GSA began sharing information on common problems and trends through its Facility Delegations Advisory Publication. This quarterly publication focuses on delegations matters and is sent to GSA regional and delegated agency officials. GSA also shared its building manager training curriculum with delegated agency officials.

    Recommendation: The Administrator of General Services should require the Commissioner, Public Buildings Service, to: (1) identify common problems and the emerging trends associated with delegated building operations and communicate them to GSA regional and delegated building officials; and (2) share the GSA building manager training curriculum with delegated agency officials.

    Agency Affected: General Services Administration

 

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