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Tax Administration: Monitoring the Accuracy and Administration of IRS' 1989 Test Call Survey

GGD-90-36 Published: Jan 04, 1990. Publicly Released: Jan 04, 1990.
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Highlights

Pursuant to a congressional request, GAO evaluated the Internal Revenue Service's (IRS) 1989 administration of its Integrated Test Call Survey System (ITCSS), intended to measure the quality of service it provided through its toll-free telephone assistance program for taxpayers.

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