Tax Administration: Accessibility, Timeliness, and Accuracy of IRS' Telephone Assistance Program
GGD-89-30
Published: Feb 02, 1989. Publicly Released: Feb 02, 1989.
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Highlights
In response to a congressional request, GAO reviewed the accessibility, timeliness, and accuracy of the Internal Revenue Service's (IRS) Telephone Assistance Program during the 1988 filing season.
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Customer serviceIncome taxesStatistical dataTax administrationTax lawTax returnsTaxpayersTelephonesTax lawsData errors