Postal Service: Mail Delivery to New Residential Addresses--Adherence to Policy Can Be Improved
GGD-87-66
Published: Jun 05, 1987. Publicly Released: Jun 05, 1987.
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Highlights
In response to a congressional request, GAO reviewed the Postal Service's (USPS) program to deliver mail to neighborhood delivery and collection box units or cluster boxes.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| United States Postal Service | In order to ensure that all post offices nationwide are consistently adhering to the policy on providing mail delivery service to new residential addresses, the Postmaster General should direct: (1) that Division Managers and Postmasters periodically check post offices' compliance with policy requirements to ensure that the three delivery options are being offered to developers and that decisions made by developers are adequately documented; and (2) the Assistant Postmaster General, Delivery Services Department, to revise the developer-consent document so that it clearly discloses to developers the availability of two delivery options in addition to cluster boxes. |
Closed – Implemented
A policy statement was issued and USPS agreed to comply with policy periodically audited. USPS will revise the consent form to ensure compliance with the policy.
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Topics
Cost controlPolicy evaluationPostal serviceResidencesTransportation costsCommunitiesHousingCensusCivil servicePostal service employees