Tax Administration: Timeliness and Accuracy of IRS' Telephone Assistance on Tax Questions
GGD-86-89FS
Published: Jun 18, 1986. Publicly Released: Jul 17, 1986.
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Highlights
Pursuant to a congressional request, GAO reviewed the timeliness and accuracy of the Internal Revenue Service's (IRS) Telephone Assistance Program during the 1986 tax season.
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Customer serviceIncome taxesMechanizationSurveysTax lawTax returnsTaxpayersTelephonesTax lawsTelephone lines