Department of Justice Case Management Information System Does Not Meet Departmental or Congressional Information Needs

GGD-83-50: Published: Mar 25, 1983. Publicly Released: Mar 25, 1983.

Additional Materials:

Contact:

Arnold P. Jones
(202) 512-7797
contact@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the development and use of the Department of Justice's case management information system.

The system, developed by the Justice Information Systems Center, has cost over $100,000 to develop and operate. Although the system was intended to meet departmental and congressional information needs, these needs were not properly defined before system development. Consequently, the system was not effectively designed to meet the needs of its intended users. As a result, the system has not produced any reports for departmental or congressional users, and none of the intended users has requested information from the system though it has been operating for over a year. GAO found that the system is of little use to Congress or Justice because it contains limited information on only a portion of the Justice's overall workload and that, because the system's database is not reliable, it does not provide reliable information.

Recommendations for Executive Action

  1. Status: Closed - Implemented

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The Attorney General should not authorize any additional funds to modify or enhance the existing departmental case management information system until departmental and congressional information needs have been fully identified and a plan developed and approved to redesign the system to provide the needed information.

    Agency Affected: Department of Justice

  2. Status: Closed - Implemented

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The Attorney General should establish a rigorous data management program, as part of the Department's information resources management program, to standardize and control data elements, definitions, and codes so that uniform, accurate, and complete case management information can be provided to Department management and Congress.

    Agency Affected: Department of Justice

  3. Status: Closed - Implemented

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The Attorney General should continue the involvement of top-level management through the Task Group on Automated Legal Support Systems to encourage the active participation of all levels of the organization in meeting departmental and congressional case management and workload information needs.

    Agency Affected: Department of Justice

 

Explore the full database of GAO's Open Recommendations »

Sep 21, 2016

Aug 3, 2016

Aug 1, 2016

Jul 14, 2016

Jul 5, 2016

Jun 30, 2016

Jun 28, 2016

Jun 23, 2016

Jun 22, 2016

Looking for more? Browse all our products here