Quality of Mail Service to Postal Patrons in Montana

Pursuant to a congressional request, GAO reviewed the mail service in the State of Montana to determine if it has been meeting Postal Service delivery standards. GAO reviewed the Service's delivery performance statistics for fiscal year 1980 and found that the State's overnight delivery exceeded the Service's 95-percent on-time delivery goal. Mail committed to the 2 and 3 day areas did not meet the 95-percent goal, but mail committed to be delivered in 2 days exceeded national averages.