Better Planning Needed by Postal Service in Relocating Mail Processing Operations

GGD-81-11: Published: Dec 18, 1980. Publicly Released: Dec 18, 1980.

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The Postal Service transferred selected mail processing operations from York, Pennsylvania, to Lancaster, Pennsylvania. The effect of the move on operations and costs and the manner in which the move affected employees was examined.

Postal officials did not adequately inform York employees about the transfer and made public disclosures which were misleading. Subsequent to notifying personnel of their new work locations, Postal Service officals did not meet with the affected employees to discuss excessing procedures and answer questions. Employees were confused and not fully informed about their rights and options at the time of the transfer. When the York/Lancaster consolidation was implemented, the number of trained personnel at both locations was not sufficient to perform necessary postal functions. The lack of trained personnel increased operating costs and hampered postal operations at both York and Lancaster. The Postal Service's economic feasibility study significantly overestimated the projected annual savings resulting from the transfer. The study underestimated manpower requirements and did not consider startup costs.

Recommendations for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: The Postmaster General should revise the Postal Service's guidelines for future relocations of mail processing functions to require that employees be adequately informed about their rights and options.

    Agency Affected: United States Postal Service

  2. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: The Postmaster General should revise the Postal Service's guidelines for future relocations of mail processing functions to require that adequately trained personnel be available to handle postal operations at the time of the transfer.

    Agency Affected: United States Postal Service

  3. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: The Postmaster General should revise Postal Service guidelines for future relocation of mail processing functions to require that staffing levels produced by economic feasibility studies be checked before implementation to assure that the projected level will be sufficient to handle the workload of the gaining and losing facilities.

    Agency Affected: United States Postal Service

 

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