Efficiency of Operations at Billings and Great Falls, Montana, Post Offices

The Postal Service measures the quality of mail service primarily in terms of delivery performance for first-class stamped mail. A review of the quality of mail service in eastern Montana and operation of the Billings and Great Falls, Montana, Post Offices focused on allegations of impropriety relating to the letter sorting machine in Billings, forwarding undeliverable mail in Billings, and personnel issues in Billings and Great Falls.