Survey of the Postal Service's Practices and Procedures for Resolving Insurance Claims on Lost or Damaged Parcels

GGD-77-84 Published: Aug 08, 1977. Publicly Released: Aug 08, 1977.

Highlights

Results of a survey conducted at the St. Louis Postal Data Center and other postal locations in the Central Region revealed opportunities for improving the efficiency and effectiveness of the Postal Service's practices and procedures for resolving insurance claims on lost or damaged parcels.

Full Report

Full Report (7 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Government Operations

ClaimsClaims processingInsurancePostal serviceProperty lossesSurveysInsurance claimsData centersErroneous paymentsIndemnity