Mail Processing Productivity Measurement Is Inadequate
GGD-77-83: Published: Oct 27, 1977. Publicly Released: Nov 17, 1982.
- Full Report:
The Management Operating Data System is currently being used by the U.S. Postal Service to measure productivity in its mail processing operations.
The Postal Service is not realizing the full benefits of a productivity measurement system because its system generally does not meet the information needs of local managers for whom the system was designed; is producing reports which are not being reviewed by upper level management to determine the relative efficiency of the various offices and to make necessary budget changes and cost reductions more equitable; and does not provide hard statistical data to measure the effectiveness of its Manpower Scheduling and Staffing Program which was designed to increase productivity in individual offices.
Recommendation for Executive Action
Comments: Please call 202/512-6100 for additional information.
Recommendation: The Postal Service should reexamine its productivity measurement system to be sure it meets the needs of local managers. At larger facilities the measurement system should provide precise data on each operation for each 8-hour tour, day, and accounting period. At smaller facilities the data do not need to be as precise as that gathered at large facilities, but it should be more detailed than that provided by the Management Operating Data System. The data should reflect the efficiency of each 8-hour tour. For both large and small facilities, the data should be used to set goals for particular operations by those responsible for the operations. Upper level managers should also use the data to determine the relative efficiencies of particular operations and of entire postal facilities. This comparison should allow managers to establish equitable budgets and identify those operations needing management improvement.