The Customs Reception: Relatively Few Complaints but They Could Be Handled Better
GGD-77-59
Published: Jul 26, 1977. Publicly Released: Jul 26, 1977.
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Highlights
Considering its responsibilities and the number of people the U.S. Customs Service deals with, some complaints are inevitable. However, Customs could handle the complaints it receives better than it has.
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Customs administrationFederal employeesPublic relationsEthical conductInternational tradeHearingsDisciplinary actionsLaw enforcementData errorsSmuggling