Administration of the Workers' Compensation Program

GGD-77-45: Published: Jul 8, 1977. Publicly Released: Jul 8, 1977.

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The Postal Service's cost for workers' compensation has increased greatly since fiscal year 1973. Even though the Postal Service has taken action to manage its program more efficiently, it needs to do more.

Many problems appear to result from insufficient number of staff to administer the program and inadequate procedures and training.

Recommendation for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: The Postmaster General should: (1) reemphasize to managers, supervisors, and control office officials the importance of timely claims processing; (2) assign sufficient staff to prevent a claims backlog; (3) instruct all involved personnel in proper claims processing; (4) instruct field offices to monitor controverted claims; (5) develop guidelines for field offices to determine when claims should be controverted and how to adequately support a controversion; (6) reemphasize to managers the need for effective disciplinary action against employees who abuse leave or have numerous accidents because of unsafe working habits; (7) tell field offices to establish procedures for, and more effectively use, limited duty work assignments and to continue working with physicians to place injured employees in such assignments; and (8) develop uniform procedures to notify the Office of Workers' Compensation Programs when employees receiving compensation return to work.

    Agency Affected:


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