U.S. Postal Service:
Changes Made to Improve Acceptance Controls for Business Mail
GGD-00-31: Published: Nov 9, 1999. Publicly Released: Nov 9, 1999.
- Full Report:
Pursuant to a congressional request, GAO provided information on the Postal Service's acceptance controls for business mail, focusing on whether the Service had made the changes GAO recommended previously and whether those changes were working.
GAO noted that: (1) the Service made changes to its controls over the acceptance of business mail; (2) those changes are generally along the lines that GAO recommended in 1996 and its controls overall appear to have improved; (3) however, the Service lacks information on how well its controls are working Servicewide and thus cannot ensure that it is collecting all the revenue due from its business mail operations; (4) since GAO's 1996 report, the Service has: (a) developed and implemented a risk-based approach for verifying the eligibility of high-risk customers to receive discounted postage rates; (b) made changes to its presort verification, supervisory review, and documentation requirements to help provide more assurance that these functions are performed; (c) changed its business mail acceptance-control procedures and training guidelines to help supervisors and staff perform their tasks properly and made key tools available to help them more accurately determine customers' eligibility for specific postage discounts; (d) developed information sources for managers to use in evaluating business mail acceptance controls, procedures, staffing, and training; and (e) incorporated reviews of its business mail operations into a Servicewide effort to protect revenue and obtain all compensation due for its services and products; (5) on the basis of GAO's evaluation of the Service's new business mail acceptance control process, discussions with Service officials, observations of acceptance procedures at eight business mail facilities, and review of Postal Inspection Service audit reports, GAO believes that the changes the Service made to its business mail procedures and operations help to prevent revenue losses; (6) however, GAO could not determine whether all of these changes are working Servicewide because data needed to make such a determination were not available; (7) neither the results of GAO's work or the work of the Inspection Service that GAO reviewed can be projected to the universe of Service business mail facilities; and (8) however, there is sufficient evidence that the Service has not fully addressed GAO's 1996 recommendations that it ensure that required supervisory reviews are performed and that it develop information for evaluating the adequacy of its business mail acceptance controls.
Recommendation for Executive Action
Status: Closed - Implemented
Comments: The Postal Service is now performing more supervisory reviews, using more technology based tools to verify eligibility of mail for bulk rates, and placing a strong emphasis on training of bulk mail workers.
Recommendation: The Postmaster General should direct appropriate Service officials to develop and implement approaches for providing reasonable assurance that: (1) required supervisory reviews of presort verifications are done; and (2) business mail acceptance controls are working as intended to prevent improperly prepared mailings from entering the mail stream at reduced postage rates and to minimize the rework required by the Service to correctly process and deliver such mail.
Agency Affected: United States Postal Service