U.S. Postal Service: Changes Made to Improve Acceptance Controls for Business Mail
GGD-00-31
Published: Nov 09, 1999. Publicly Released: Nov 09, 1999.
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Highlights
Pursuant to a congressional request, GAO provided information on the Postal Service's acceptance controls for business mail, focusing on whether the Service had made the changes GAO recommended previously and whether those changes were working.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| United States Postal Service | The Postmaster General should direct appropriate Service officials to develop and implement approaches for providing reasonable assurance that: (1) required supervisory reviews of presort verifications are done; and (2) business mail acceptance controls are working as intended to prevent improperly prepared mailings from entering the mail stream at reduced postage rates and to minimize the rework required by the Service to correctly process and deliver such mail. |
Closed – Implemented
The Postal Service is now performing more supervisory reviews, using more technology based tools to verify eligibility of mail for bulk rates, and placing a strong emphasis on training of bulk mail workers.
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Topics
Internal controlsLossesPostal ratesPostal serviceRisk managementMail processing operationsPostal facilitiesAudit reportsHuman resources managementRevenue loss