Business Process Reengineering Assessment Guide--Version 3
AIMD-10.1.15: Published: Apr 1, 1997. Publicly Released: Apr 1, 1997.
- Full Report:
GAO published a guide to assist federal agencies in their business process reengineering efforts, focusing on: (1) identifying customer needs and performance problems; (2) controlling risks and maximizing benefits; (3) reassessing strategic goals; (4) managing organizational changes; and (5) implementing new processes.