Emergency Communications:

Improved Procurement of Land Mobile Radios Could Enhance Interoperability and Cut Costs

GAO-17-12: Published: Oct 5, 2016. Publicly Released: Oct 5, 2016.

Multimedia:

  • GAO Interactive Graphic
    Land Mobile Radio Interoperability among Federal Agencies

Additional Materials:

Contact:

Rebecca Shea
(202) 512-2834
shear@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

What GAO Found

Federal agencies GAO surveyed generally use land mobile radio (LMR) equipment to meet their core missions, such as public safety, emergency management, or firefighting. More than two-thirds of the 57 agencies GAO surveyed reported using equipment from the same manufacturer because, for example, they believe doing so will help ensure compatibility of new LMR equipment with existing system requirements. Most agencies GAO surveyed were consistent in identifying each other as agencies with which they have or have not needed LMR interoperability over the past 5 years. Of the agencies that identified the need to communicate with each other, about two-thirds reported generally having a good or excellent level of LMR interoperability.

The use of standards-based and multi-band LMR equipment has helped to enhance interoperability among agencies, but the use of proprietary features and other factors continue to hinder interoperability. Almost all of the agencies that GAO surveyed reported using LMR equipment that meets voluntary technical standards, which have improved interoperability. Further, almost half of these agencies reported using multiband radios, which operate on multiple public-safety radio bands, to enhance interoperability. However, agencies reported several factors continue to limit their progress in achieving interoperability with other federal agencies. These factors include the use of proprietary features and encryption in devices and limited investments in LMR systems and devices. For example, about half of the agencies surveyed reported that the use of proprietary features within LMR devices has hindered interoperability.

Nearly half of the agencies GAO surveyed reported using pre-approved vendors with established prices to acquire LMR equipment, mainly through contracts sponsored by the Departments of Homeland Security and the Interior. While this approach can facilitate cost savings and interoperability, many of these agencies reported purchasing equipment through multiple agreements, a practice that can reduce these benefits. About 40 percent of agencies GAO surveyed reported using sole-source procurement or independent approaches. According to the Office of Management and Budget (OMB), in general, agencies often purchase and manage items in a fragmented and inefficient manner. This approach can result in duplication of effort, which imposes significant costs on federal agencies. OMB has directed agencies to implement “category management” as an improved way to manage spending across government for commonly purchased goods and services. This approach enables the government to leverage its purchasing power and realize cost savings. However, OMB’s category management initiative does not include LMR equipment even though federal agencies spend millions of dollars annually purchasing such equipment. By including LMR equipment in OMB’s category management initiative, the government could more fully leverage its aggregate buying power to obtain the most advantageous terms and conditions for LMR procurements. OMB officials agreed that a category management approach to LMR procurement might save the government money while supporting the goal of enhanced interoperability among agencies that require it, but OMB has not examined the feasibility of applying this approach to the procurement of LMR equipment.

Why GAO Did This Study

Public safety personnel across the nation rely on LMR to share information and coordinate their emergency response efforts. LMR systems are intended to provide secure, reliable, mission-critical voice communications in a variety of environments, scenarios, and emergencies; however, LMR interoperability—the ability to communicate across agencies—has been a long-standing challenge at all levels of government.

GAO was asked to examine federal agencies’ LMR interoperability and procurement practices. GAO examined (1) LMR equipment used by federal agencies and the state of LMR interoperability among these agencies; (2) factors that help and hinder LMR interoperability among agencies; and (3) agencies’ LMR procurement practices. GAO surveyed civilian federal agencies, identified through their membership in the Emergency Communications Preparedness Center (57 agencies fully responded to the survey and one agency provided a partial response); reviewed Department of Homeland Security planning documents related to interoperability; and interviewed federal agency officials with responsibilities related to emergency communications and procurement of LMR equipment. GAO also reviewed OMB initiatives to improve federal procurement.

What GAO Recommends

GAO recommends that OMB examine the feasibility of including LMR in its category management initiative. OMB generally agreed with GAO’s recommendations.

For more information, contact Rebecca Shea at (202) 512-2834 or shear@gao.gov.

Recommendations for Executive Action

  1. Status: Open

    Priority recommendation

    Comments: OMB generally agreed with this recommendation and noted that it is working to identify which information-technology strategies will produce the best return on investment and that it continues to evaluate its category-specific plans. We will update the status of this recommendation after we receive additional information from OMB.

    Recommendation: To improve federal agency LMR procurement practices, the Director of OMB should direct the Office of Federal Procurement Policy to examine the feasibility of including LMR technology in the category management initiative.

    Agency Affected: Executive Office of the President: Office of Management and Budget

  2. Status: Open

    Priority recommendation

    Comments: OMB generally agreed with this recommendation and noted that it is working to identify which information-technology strategies will produce the best return on investment and that it continues to evaluate its category-specific plans. We will update the status of this recommendation after we receive additional information from OMB.

    Recommendation: To improve federal agency LMR procurement practices, the Director of OMB should direct the Office of Federal Procurement Policy to, if warranted, include LMR technology within the appropriate spend category.

    Agency Affected: Executive Office of the President: Office of Management and Budget

 

Explore the full database of GAO's Open Recommendations »

Oct 12, 2017

Sep 29, 2017

Sep 21, 2017

Sep 19, 2017

Sep 14, 2017

Sep 6, 2017

Jul 27, 2017

Jul 26, 2017

Jul 20, 2017

Looking for more? Browse all our products here