Further Action Needed to Improve DOD's Insight and Management of Long-term Maintenance Contracts
GAO-12-558: Published: May 31, 2012. Publicly Released: May 31, 2012.
What GAO Found
At the departmental level, neither the Department of Defense (DOD) nor the individual military departments know the extent to which weapon system programs rely on long-term maintenance contracts. DOD policy requires DOD and the military departments to approve acquisition strategies and lifecycle sustainment plans, which include information on contractor support, but DOD officials reported that they do not collect information on the use of long-term contracts. DODs limited visibility over long-term maintenance contracts reflects broader DOD challenges with managing services acquisition. GAOs past work has identified the need for DOD to obtain better data on its contracted services to enable it to make more strategic decisions. DOD is considering a number of policy- and data-related initiatives that could improve its knowledge of these contracts, but these efforts are in the early stages of development.
Decisions made early in the acquisition process can limit DODs ability to select alternative maintenance providers over the life cycle of a weapon system program. Program officials believed that DOD had the ability to select alternative service providers for half of the contracts GAO reviewed, as DOD either had sufficient technical data or there was an existing competitive environment. DOD officials believed the lack of technical data, funding, or expertise would hinder them from selecting alternative service providers on the other contracts GAO reviewed. Recent legislation and DODs 2010 efficiency initiatives emphasize the importance of technical data considerations. GAO found that eight weapon systems that underwent DOD acquisition-related reviews between October 2010 and October 2011 considered technical data issues, but not all have determined the extent to which they will acquire these data or the cost to do so.
Once the decision is made to use long-term contracts, DOD faces choices on how to best incentivize contractor performance and manage costs. GAO found that the 10 long-term maintenance contracts reviewed varied in terms of the incentives employed and tools used to gain insight into contractor costs. For example, GAO found that all 5 contracts with the longest durations, potentially ranging from 9 to 22 years, used monetary incentives such as award or incentive fees, or contract term incentives that can extend the life of the contract by several years. However, DOD and program officials expressed some concerns about the lack of insight on contractors costs. In two cases, program offices established fixed prices for the entire potential length of the 9- and 15-year contracts without the ability to renegotiate prices or obtain incurred cost data. In comparison to the contracts with the longest durations, the five contracts GAO reviewed with maximum lengths of 5 years made less use of incentives or cost-control tools and generally did not have the ability to renegotiate contract prices, but program officials believed that the shorter-term nature of the contracts mitigated some of their risks. DOD does not collect information concerning the effectiveness of the various incentives or cost control tools used on long-term maintenance contracts, but it has identified efforts made by individual programs to improve acquisition of maintenance services. Developing lessons learned on what incentives and cost-control tools work best would help inform future acquisition strategies and reduce risk.
Why GAO Did This Study
DOD spends billions annually to maintain its weapon systems and, at times, uses long-term maintenance contracts with a potential period of performance of 5 years or more. These contracts can encourage contractors to invest in new facilities, equipment, and processes, but may hinder DODs ability to incentivize contractors performance and control costs, especially in the absence of a competitive environment or if DOD does not acquire access to technical data that can enable DOD to select an alternative maintenance provider.
GAO was asked to evaluate (1) the extent to which DOD uses long-term maintenance contracts, (2) DODs ability to select alternative maintenance providers, and (3) how these contracts have been structured to incentivize performance and manage cost. GAO reviewed a nongeneralizable sample of 10 long-term contracts to illustrate different maintenance approaches. GAO interviewed program officials and reviewed contract documentation. GAO also reviewed information on eight programs recently reviewed by DOD to determine how these programs addressed technical data needs.
What GAO Recommends
GAO recommends that DOD collect information on the extent to which DOD uses long-term maintenance contracts and develop lessons learned regarding the use of incentives and cost-control tools. DOD concurred with each of the recommendations and indicated that it would develop methodologies to implement them.
Recommendations for Executive Action
Comments: In providing comments on this report, DOD concurred with this recommendation and has since taken actions which may support the collection and analysis of long-term maintenance contracts. Information concerning the planned use of contracted maintenance services should be included in a weapon program's Life Cycle Sustainment Plan which is reviewed at major acquisition milestones and updated as needed throughout the course of the program. DOD officials noted that this document, among others, will be retained in the Acquisition Information Repository that was launched in February 2012. Though a searchable database, it cannot cull data for a department-wide view of long-term maintenance contracts. Additionally, it does not necessarily include program documentation finalized prior to the repository's launch.
Recommendation: To help inform DOD's use of long-term maintenance contracts, the Secretary of Defense should direct the Under Secretary of Defense for Acquisition, Technology, and Logistics, in coordination with cognizant offices within each of the military departments, to collect and analyze information on the use of long-term maintenance contracts by major weapon system programs.
Agency Affected: Department of Defense
Comments: In providing comments on this report, the agency concurred with this recommendation and has begun work that may support dissemination of best practices regarding the use of incentives and cost-control tools when contracting for maintenance services. Based on the findings of a 2011 review of performance based logistics life cycle costs, DOD has identified best practices which address lessons learned on, among other things, contract length, cost insight, and adjusting prices relevant to future long-term maintenance contracts. According to officials, these best practices will be incorporated into a new performance based logistics strategy and a best practices guide for product support. Additionally, an official noted that the department continues to emphasize cost control and proper use of incentives during each phase of an acquisition.
Recommendation: To help inform DOD's use of long-term maintenance contracts, the Secretary of Defense should direct the Under Secretary of Defense for Acquisition, Technology, and Logistics, in coordination with cognizant offices within each of the military departments, to collect and disseminate lessons learned or best practices regarding the use of incentives and cost-control tools that can maximize the government's leverage when considering the future use of such contracts.
Agency Affected: Department of Defense