Consumer Product Safety Commission:
Action Needed to Strengthen Identification of Potentially Unsafe Products
GAO-12-30: Published: Oct 12, 2011. Publicly Released: Oct 12, 2011.
In the wake of increased product recalls in 2007-2008, Congress passed the Consumer Product Safety Improvement Act of 2008 (CPSIA). Among other things, CPSIA requires the Consumer Product Safety Commission (CPSC) to establish a database on the safety of consumer products that is publicly available, searchable, and accessible through the CPSC Web site. In response, CPSC launched SaferProducts.gov in March 2011. The Department of Defense and Full Year Continuing Appropriations Act of 2011 requires GAO to report on the data collected by CPSC in its safety information database. This report examines (1) the information required for submitting a report of harm to SaferProducts.gov, (2) the information used to identify the product and to allow CPSC to review manufacturer claims of material inaccuracy in a report of harm, and (3) the length of time CPSC takes to review a manufacturer's claim that a report contains materially inaccurate information. To do this work, GAO analyzed agency data, regulations, and CPSC program documentation and interviewed CPSC staff and various industry and consumer representatives.
To be eligible for publication on SaferProducts.gov, reports of harm involving a consumer product must contain several types of information, such as descriptions of the product and the associated harm. Reports may be submitted by consumers, government agencies, and health care professionals, among others. GAO's analysis of CPSC data as of July 7, 2011, showed that 38 percent of the 5,464 reports submitted to CPSC contained information that CPSIA requires for publication. Of these reports, 1,847 were published on SaferProducts.gov. Although not required, many submitters appear to have firsthand knowledge of the product--37 percent of published reports stated that the submitter was also the victim, and 24 percent stated that the victim was the child, spouse, parent, or other relative of the submitter. Also, most submitters provided their optional consent for CPSC to release their contact information to the manufacturer. Numeric information, such as a model number or serial number, can be helpful in identifying potentially unsafe products. However, this information is optional rather than required in a report of harm. Instead, submitters must only include a word or phrase sufficient to distinguish the product as one within CPSC's jurisdiction. All manufacturers we spoke with considered the required information insufficient for identifying products in a report of harm. On August 12, 2011, a new law was signed containing a requirement for CPSC to attempt to obtain the model number or serial number, or a photograph of the product, from submitters who did not provide this information in a report of harm. To meet this requirement, CPSC must identify all reports of harm that do not contain either a model number or a serial number. However, CPSC does not currently analyze its data to identify reports of harm that contain this numeric information. Instead, its method of analysis combines numeric identifiers--model numbers or serial numbers--and less precise text entries, such as product descriptions or names. Furthermore, some submitters include model numbers and serial numbers in other database fields that CPSC does not include in its analysis. Unless CPSC strengthens its analytic methods to identify model numbers or serial numbers in a report of harm, it will likely not be able to identify all reports that require the agency to contact the submitter for more product information because it does not track all reports of harm missing such information. Prior to recent amendments to CPSIA, CPSC had 10 business days from its transmission of a report to the manufacturer in which to publish a report of harm (after the amendments, CPSC has up to 5 additional business days to publish a report when a claim of materially inaccurate information is made or when a report does not contain a model number or serial number). Most reports to which manufacturers responded that were published met the 10-day time frame. Of the 1,085 published reports of harm to which companies responded, 1,020 (94 percent) were published within 10 business days after CPSC notified the company that the report had been submitted. CPSC published 160 reports with claims of materially inaccurate information, and, of these reports, most were resolved and published within 10 business days. CPSC plans to conduct outreach to increase the number of manufacturers registered to receive electronic notifications to yield a more rapid response to its notifications. To effectively implement the recent amendments to CPSIA, GAO recommends that CPSC strengthen the analytic methods used to identify product information in a report of harm. CPSC agreed with GAO's recommendation. The minority commissioners also raised a number of concerns about the accuracy and usefulness of the new database.
Recommendation for Executive Action
Status: Closed - Implemented
Comments: CPSC has enhanced its analytic methods to identify product information in a report of harm. On August 15, 2011, in response to HR 2715, CPSC staff first began reaching out to submitters by email or letter when incoming reports lacked model information and serial number. On September 15, 2011, CPSC staff implemented a strengthened analytical method for reviewing product model and serial number information contained in incoming reports of harm. As part of this strengthened method, CPSC moves model numbers provided in other parts of the report into the model field and seeks from submitters model number, serial number, and product photographs whenever the original report lacks numeric content in the both the model and serial number fields. Specifically, CPSC cited for reports received between March 11, 2011 and August 13, 2015, 87 percent or 22,521 of the 25,886 currently eligible reports have a non-blank value for model and/or serial number; 72 percent of currently eligible reports have some numeric content in the model and/or serial number. CPSC estimated that 69 percent or 17,861 of currently eligible reports have a valid model and/or serial number. The text requesting missing model and serial information is: "Thank you for submitting the attached Report. We note that you did not provide model or serial number at the time you submitted the report. Model, serial#, and photos are very important and can help the staff identify possible hazards more quickly. If you've since been able to locate this information or are able to do so at a later time, we would welcome an update to your report. We specifically request that you provide the model and/or serial number from the reported product when you are able. If there is no model/serial#, please submit a photo of the reported product. Please submit the requested model, serial#, or photos via one of the following methods: With the attached Consent page Or U.S. Consumer Product Safety Commission Attn: Clearinghouse Postal mail: 4330 East West Highway, Bethesda, MD 20814-4408 E-mail to: firstname.lastname@example.org Facsimile: 1-855-221-6466 Thank you again for using SaferProducts.gov."
Recommendation: To effectively implement the recent amendments to CPSIA, the CPSC should enhance the analytic methods it uses to identify product information in a report of harm, such as by verifying whether the model field in its data contains a number (versus a text response, which would not meet the statutory requirement) or by searching for model numbers or serial numbers that may be listed in other fields.
Agency Affected: Consumer Product Safety Commission