Office of Personnel Management Needs to Improve Transparency of Its Pricing and Seek Cost Savings
GAO-12-197: Published: Feb 28, 2012. Publicly Released: Mar 28, 2012.
What GAO Found
OPMs reported costs to conduct background investigations increased by almost 79 percent, from about $602 million in fiscal year 2005 to almost $1.1 billion in fiscal ear 2011 (in fiscal year 2011 dollars). However, the extent to which OPMs cost data are reliable is unknown because an audit of OPMs revolving fund, which finances business-type operations, has not been conducted. Independent audits of OPMs overall financial management system, where revolving fund transactions are recorded, identified material weaknesses in internal controls, which could affect the reliability of these cost data. OPMs background investigation program has three principal cost drivers. The first cost driver is investigation fieldwork and support contracts, which represent nearly half of OPMs fiscal year 2011 reported costs about $532 million. These contracts allow OPM to assign an investigation to a contractor and buy clerical support for case-management. The second cost driver is personnel compensation and benefits for OPM's background investigation federal workforce, which represents about 25 percent of OPMs fiscal year 2011 reported costsabout $265 million. The third cost driver is OPMs information technology investments. While these investments represent less than 10 percent of fiscal year 2011 reported costs, they have increased more than 682 percent over 6 years (in fiscal year 2011 dollars), from about $12 million in fiscal year 2005 to over $91 million in fiscal year 2011. OPM attributed cost increases to more comprehensive subject interviews, increased FBI fees, and compliance with investigation timeliness requirements.
OPM develops prices for background investigations using aggregated operating costs and does not provide customer agencies with transparent information underlying its prices and price increases. Customer agency officials expressed dissatisfaction that OPM does not provide more transparent information about how it derived its prices. According to previous GAO work on the management of revolving funds and user fees, agencies should provide their program information to customer agencies, stakeholders, and Congress, to help ensure transparency of costs. Given the lack of transparency underlying the prices and price increases, some agencies believe they may be overcharged and are looking into alternative means for carrying out their investigations, which could lead to duplication that is contrary to the goals of the governmentwide suitability and personnel security clearance reform effort. OPM has information regarding its aggregated operating costs, including federal personnel costs and information technology investments, that could improve customers understanding of how OPM determines its prices if shared.
Governmentwide suitability and personnel security clearance reform efforts have not yet focused on cost savings. The stated mission of these efforts includes improving cost savings, timeliness, and quality, among others. While the Performance Accountability Council has focused on improving timeliness and quality, it has not provided the executive branch with guidance on cost savings. However, GAO identified opportunities for achieving cost savings or cost avoidance. Specifically, agencies have made duplicative investments in case-management and adjudication systems without considering opportunities for leveraging existing technologies. Further, OPMs investigation process has not been studied for process efficiencies that could lead to cost savings. In addition, OPM invested in an electronic casemanagement program yet continues to convert submitted electronic files to paper. Given the pressure government agencies are under to reduce costs, the Performance Accountability Council, including OPM, is well-positioned to identify opportunities for cost savings within the process.
Why GAO Did This Study
In fiscal year 2011, the Office of Personnel Management (OPM), as the investigative service provider for most of the federal government, received over $1 billion to conduct more than 2 million background investigations (suitability determinations and personnel security clearances) for government employees. The 2004 Intelligence Reform and Terrorism Prevention Act and the resulting governmentwide reform (led by the Performance Accountability Council) helped to improve the timeliness and quality of investigations. GAO was asked to (1) identify the cost trends related to OPMs background investigations since fiscal year 2005 and the principal factors driving OPMs costs, (2) assess how OPM develops the background investigation prices it charges to agencies and the extent to which the basis of these prices is transparent, and (3) assess the extent to which governmentwide reform efforts have focused on reducing costs. For this review, GAO analyzed OPMs reported background investigation cost, workload and pricing data from fiscal years 2005 to 2011; examined key background investigation reform effort documents; and conducted interviews with executive branch agencies officials.
What GAO Recommends
GAO recommends that OPM provide customer agencies better information on the costs of background investigations and identify and address efficiencies that could lead to cost savings. GAO also recommends that the Office of Management and Budget (OMB), through the Performance Accountability Council, expand its reform focus to identify opportunities for cost savings. OPM and OMB concurred; however, OPM raised issues with the basis of some of GAOs findings. GAO disagrees and addresses these issues in this report.
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Recommendations for Executive Action
Status: Closed - Implemented
Comments: In January 2013 and June 2014, respectively, OPM issued its fiscal year 2012 and 2013 annual stakeholder reports that included information on cost drivers, operating expenses and a cost allocation model that OPM developed to formulate its background investigation prices. As a result, OPM's customers and stakeholders have access to information that may help assure they are being charged accurately and fairly for services supported through OPM's revolving fund.
Recommendation: To improve transparency of costs and the efficiency of suitability and personnel security clearance background investigation processes that could lead to cost savings, the Director of OPM should direct the Associate Director of Federal Investigative Services to provide customer agencies with better information on the costs of background investigations, including the data related to its main cost drivers in order to clarify, to the extent possible, how its costs align with and affect investigation prices.
Agency Affected: Office of Personnel Management
Status: Closed - Implemented
Comments: In 2012, the Federal Investigative Services Associate Director requested a manpower study to identify potential process improvements, among other things. The resulting manpower study was divided into two phases. In the first phase of the study, which was completed in 2014, OPM identified process efficiencies with potential opportunities to refocus, restructure, retrain, realign, and redesign resources. In the second phase of the study, which is ongoing, OPM plans to validate and implement the identified process efficiencies. To facilitate the second phase, OPM trained the manpower study team members in Lean Six Sigma. The team will be responsible for determining the feasibility and prioritization of implementing process improvements and whether activities identified as potential areas of duplication can be eliminated or realigned. As a result, these identified process improvements and efficiencies could lead to cost savings, potentially affecting agencies across the federal government.
Recommendation: To improve transparency of costs and the efficiency of suitability and personnel security clearance background investigation processes that could lead to cost savings, the Director of OPM should direct the Associate Director of Federal Investigative Services to to take actions to identify process efficiencies that could lead to cost savings within its background investigation process.
Agency Affected: Office of Personnel Management
Comments: In July 2013, OMB provided GAO with an update to this recommendation. Although OMB has not yet issued guidance to help ensure that reform stakeholders identify opportunities for cost savings, OMB noted that it continues to work with Executive Agents on activities that reduce duplication in electronic case management and adjudication technologies for the suitability determination and personnel security clearance processes and provided four examples of those activities. (1)In March 2012, OMB's Office of E-Government and Information Technology began meeting with OPM regarding opportunities to enhance the functionality of non-DoD adjudicative entities that are serviced by OPM's Central Verification System, a subsystem of OPM's Personnel Investigation Processing System. (2) In March 2012, OPM provided programming language to the National Security Agency for the Electronic Questionnaire for Investigations Processing (EQIP), which the PAC previously identified as the Executive Branch solution for all investigation requests/applications. Since, NSA has begun development of a single classified automated EQIP solution for the Intelligence Community (IC). (3) In May 2012, DoD directed the consolidation of the seven non-IC DOD Central Adjudication Facilities under a single centralized authority. This more efficiently allocates adjudicative resources in a single case management system. (4) In anticipation of the IC's move to a cloud computing environment, ODNI's Special Security Directorate has begun discussion with IC components on how best to support further standardization and prevent duplication as they develop and modify IT systems to implement investigative and adjudicative training standards, respond to reporting requirements, and implement revised adjudicative guidelines. (5) The PAC, the Security Executive Agent, and DOD continue to promote the adoption of the DOD eAdjudication system (CATS) solution within other agencies across Government. The CATS e-Processing Suite (e-Delivery, e-Screening, and e-Adjudication processes) eliminates manual processes and realizes adjudicative efficiencies through the use of technology. DoD recently reported that During FY2012, e-Delivery saved the DoD approximately 590,000 hours (over 280 man-years) in employee processing and handling time, equating to a one-year salary cost avoidance of nearly $33 million. In addition, during FY2012, e-Adjudication saved the DoD approximately 57,000 hours (over 28 man years) in employee adjudication time, equating to a one-year salary cost avoidance of nearly $3.2 million. Shortly after the report was issued, OPM provided GAO with a letter dated May 25, 2012, that included its plans to address the recommendations that GAO made in GAO-12-197, to improve the transparency of the costs and efficiency of the suitability and security clearance background investigation process. Although this recommendation was geared toward the Deputy Director for Management at OMB, OPM pledged to support OMB in the implementation of this recommendation by 1) providing cost analysis data to support cost efficient Executive Branch implementation of new Federal Investigative Standards, 2) supporting standardization and consolidation of investigative systems and processes to the extent it benefits the goals of cost efficiency and reciprocity, and 3) providing recommendations for the standardization of technology supporting suitability adjudicative processes to the extent this benefits the goals of cost efficiency and reciprocity. OPM noted that, in March 2012, it provided OMB reform leadership with both cost analysis data to support the implementation of the new Federal Investigative Standards and recommendations for the standardization of technology for the consideration of OMB's e-Government experts.
Recommendation: To improve transparency of costs and the efficiency of suitability andpersonnel security clearance background investigation processes thatcould lead to cost savings, the Deputy Director for Management, Office of Management and Budget, in the capacity as Chair of the Performance Accountability Council, should expand and specify reform-related guidance to help ensure that reform stakeholders identify opportunities for cost savings, such as preventing duplication in the development of electronic case-management and adjudication technologies in the suitability determination and personnel security clearance processes.
Agency Affected: Executive Office of the President: Office of Management and Budget: Performance Accountability Council