Summary
Children's access to Medicaid dental services is a long-standing concern. The tragic case of a 12-year-old boy who died from an untreated infected tooth that led to a fatal brain infection renewed attention to this issue. He was enrolled in Medicaid--a joint federal and state program that provides health care coverage, including dental care, for 30 million low-income children--but, like many children in Medicaid, he experienced difficulty finding a dentist who would treat him. At the federal level, the Centers for Medicare & Medicaid Services (CMS), an agency within the Department of Health and Human Services (HHS), oversees Medicaid. In this report, GAO examined (1) state strategies to monitor and improve access to dental care for children in Medicaid and (2) CMS actions since 2007 to improve oversight of Medicaid dental services for children. GAO surveyed all state Medicaid programs and interviewed state and federal officials, and dental researchers and associations
State Medicaid programs reported that they use multiple strategies to monitor and improve access to dental services for children, but problems persist. Most states responding to our survey use a variety of tools, such as examining claims and utilization data, to monitor the provision of dental services to children in Medicaid. Although all 21 states that provide Medicaid dental services through managed care organizations (MCO) reported that they set measurable access standards for MCOs, 14 states reported that MCOs do not meet all of the state's dental access standards. Almost all states described initiatives to improve access to dental services, including simplifying claims processing, increasing reimbursement rates, recruiting providers, and educating beneficiaries. Nonetheless, access rates remain low and states reported that long-standing barriers hinder further improvement. Since May 2007, CMS has taken steps to strengthen its oversight of Medicaid dental services for children, but gaps remain. For example, CMS reviews of Medicaid dental services in 17 states identified a number of concerns and made recommendations for improvement. Nonetheless, at the time of our review CMS did not plan to perform more reviews, even though other states had utilization rates well below HHS's 2010 target for low-income children receiving a preventive dental service. CMS also provided guidance to states and facilitated collaboration among stakeholders, but states reported needing more CMS support, including guidance on setting dental payment rates, on quality initiatives, and on promoting outreach. States also reported wanting more information on other states' efforts to improve dental utilization.
Recommendations
Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.
| Director: |
Alicia P. Cackley |
| Team: |
Government Accountability Office: Health Care |
| Phone: |
(202) 512-7022 |
Recommendations for Executive Action
Recommendation: To strengthen monitoring of state Medicaid dental services for children and help states improve children's access to Medicaid dental services, the Administrator of CMS should develop a plan to review dental services for Medicaid children in all states with low utilization rates, such as those not meeting HHS's Healthy People 2010 targets.
Agency Affected: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: In process
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Recommendation: To strengthen monitoring of state Medicaid dental services for children and help states improve children's access to Medicaid dental services, the Administrator of CMS should ensure that states found to have inadequate MCO dental provider networks take action to strengthen these networks.
Agency Affected: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: In process
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Recommendation: To strengthen monitoring of state Medicaid dental services for children and help states improve children's access to Medicaid dental services, the Administrator of CMS should work with stakeholders to develop needed guidance on topics of concern to states.
Agency Affected: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: In process
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Recommendation: To strengthen monitoring of state Medicaid dental services for children and help states improve children's access to Medicaid dental services, the Administrator of CMS should identify ways to improve sharing of promising practices among states.
Agency Affected: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: In process
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
