Schedule and Timing Issues Complicate Withholding Premiums for Medicare Parts C and D from Social Security Payments
GAO-08-816R: Published: Jul 15, 2008. Publicly Released: Aug 13, 2008.
The Social Security Administration (SSA) has been withholding Medicare premiums from beneficiaries' Social Security payments since the Supplementary Medical Insurance (Part B) program was first enacted in 1965. Beginning in 2006, premium withholding became a payment option for the Medicare Advantage program (Part C) and the new program for Prescription Drug Coverage (Part D). These changes were authorized by the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA). Two federal agencies play critical roles in the premium withholding process: the Centers for Medicare & Medicaid Services (CMS) and SSA. The Department of the Treasury (Treasury) also plays an important role by disbursing the adjusted Social Security payments to beneficiaries. Premium withholding can make paying premiums easier for both beneficiaries and the insurance plans. However, following implementation of the premium withholding provisions under MMA in 2006, there were numerous reports of beneficiaries not having the correct Parts C and D premiums withheld. Also, about 231,000 beneficiaries had their premiums refunded erroneously because they were mistakenly identified as having paid excess premiums. As a result, you requested that we review efforts to ensure that the correct Medicare premiums are being withheld from beneficiaries' Social Security payments. Specifically, we sought answers to the following key questions: 1. How do the processes for withholding premiums from Social Security payments compare for the various parts of Medicare? 2. What problems, if any, have been identified with the premium withholding process? 3. What steps have SSA and CMS taken to address these problems?
For Part B, SSA is responsible for all steps of the premium withholding process, automatically enrolling almost all beneficiaries with premium withholding, then informing CMS and Treasury of these actions. For Parts C and D, premium withholding requests must be initiated by the beneficiary and multiple entities are involved in the process. Requests must pass from the beneficiary to the plan, from the plan to CMS, and from CMS to SSA. SSA then notifies CMS and Treasury if the action is successful. This process requires that SSA and CMS records match at two critical points for a premium withholding request to be successful. At the first critical point for records matching, SSA data on the beneficiary and the plan must match the request from CMS, or SSA's information systems will reject the transaction and the premiums will not be withheld. At the second critical point for records matching, SSA data on premiums withheld must match the CMS data on the amount of premiums owed to the plans, or CMS will not pay the premiums to plans. First, SSA established a limited "window" for accepting premium withholding requests from CMS in batch transaction files (i.e., files of transactions that are collected and processed together at a specified time). This window is driven by Treasury's schedule for accepting changes to Social Security payments, which, in turn, is driven by the high volume of payments Treasury processes each month. Thus, even with no delays in processing, many premium withholding requests were not processed in time to be reflected in the next month's Social Security payment. When this happened, premium withholding was not accurate for at least 1 month and, once processed, retroactive adjustments were required for the months when the withholding was not accurate. Second, SSA's information system rejected nearly half of the transactions that CMS submitted in 2006 due to inconsistent data. Third, CMS did not complete its reconciliation of inconsistent records regarding premium amounts owed plans for 2006 until July 2007. System modifications to improve the consistency of the data across SSA and CMS databases have reduced the number of rejected transactions from 44.5 percent in 2006 to 5.3 percent in 2007. CMS adopted various new policies and worked with SSA to develop new procedures to help protect beneficiaries. For example, policies were adopted to prevent too much from being taken out of a beneficiary's Social Security payment at one time. CMS also barred plans from billing a beneficiary for premiums while a withholding request is being processed (provisions that would be codified and strengthened under the proposed regulations issued in May 2008). To expedite the resolution of premium withholding problems that impose financial hardship on a beneficiary, SSA and CMS also developed an individual case handling process that takes advantage of Treasury's extended window (of up to 8 additional workdays) for accepting a limited number of changes to the next month's Social Security payments.
Recommendations for Executive Action
Status: Closed - Implemented
Comments: CMS agreed with this recommendation. In its final regulations issued on January 12, 2009, CMS adopted modified language to clarify that the agency only intends to prohibit billing a beneficiary a second time for premiums when the beneficiary has already paid through premium withhold, not when the beneficiary has simply requested premium withholding. In the regulations, CMS also stated that it would continue to work in collaboration with SSA and its contracting partners to refine the premium withholding process in order to ensure a more timely and equitable outcome for all. Subsequently, CMS officials informed us that one enhancement that had been implemented in May 2009 based on our report is to split Part B transactions from the Premium Withhold transactions when CMS sends the file to SSA, which allows for changes to Part B reductions without impacting premium withholdings.
Recommendation: To help premium withholding become a more viable payment option for Medicare Parts C and D, and to reduce the number of requests requiring retroactive adjustments, CMS should consider alternatives to the approach put forth in the proposed regulations for preventing double-billing of beneficiaries while premium withholding requests are being processed. More specifically, for initial premium withholding requests (either for new enrollees or for existing enrollees who want to switch to premium withholding), CMS should consider allowing plans to bill beneficiaries directly until they are notified that the request for premium withholding has been accepted and will begin to be reflected in the beneficiary's next Social Security payment.
Agency Affected: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Closed - Implemented
Comments: We reported that SSA's limited window for accepting transactions from CMS lead to delays in when Medicare Parts C and D premiums are withheld from Social Security payments. In response to our recommendation, SSA officials held discussions with CMS and Treasury on ways to effectuate premium withholding adjustments as late as possible in Treasury's payment cycles. As a result of the discussions, SSA officials said the agency expanded its window to provide an additional 3 workdays each month to receive from CMS premium withholding requests to adjust the next month's Social Security payments. SSA said the change will affect payments beneficiaries receive beginning November 3, 2008.
Recommendation: SSA--in consultation with CMS and Treasury, as appropriate--should explore other ways to expedite the processing of premium withholding requests, such as separating batch transaction files for paper checks and Electronic Funds Transfer (EFT) payments, which may allow extending the processing window for changes to EFT payments, or processing more cases during Treasury's extended window for accepting changes to Social Security payments.
Agency Affected: Social Security Administration