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Defense Travel System: Overview of Prior Reported Challenges Faced by DOD in Implementation and Utilization

GAO-08-649T Published: Apr 15, 2008. Publicly Released: Apr 15, 2008.
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Highlights

In 1995, the Department of Defense (DOD) began an effort to implement a standard departmentwide travel system, the Defense Travel System (DTS). This testimony is based on previously issued GAO reports and testimonies that highlighted challenges confronted by DOD in the implementation of DTS. More specifically, today's testimony focuses on prior GAO reporting concerning (1) the lack of quantitative metrics to measure the extent to which DTS is actually being used, (2) weaknesses with DTS's requirements management and system testing, and (3) two key assumptions related to the estimated cost savings in the September 2003 DTS economic analysis were not reasonable. Today's testimony also highlights some actions that DOD could explore to help streamline its administrative travel processes such as using a commercial database to identify unused airline tickets.

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AirlinesCost analysisCost effectiveness analysisData collectionData integrityDefense appropriationsDefense cost controlDefense economic analysisDefense procurementEconomic analysisFinancial managementInteragency relationsMilitary forcesMilitary personnelProgram evaluationProgram managementReporting requirementsRequirements definitionStandards evaluationSystems conversionsSystems testingTravelTravel costsOfficial travelProgram implementation