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Electronic Disability Claims Processing: Social Security Administration's Accelerated Strategy Faces Significant Risks

GAO-03-984T Published: Jul 24, 2003. Publicly Released: Jul 24, 2003.
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Highlights

Providing benefits to disabled individuals is one of the Social Security Administration's (SSA) most important service delivery obligations--touching the lives of about 10 million individuals. In recent years, however, providing this benefit in a timely and efficient manner has become an increasing challenge for the agency. This past January, in fact, GAO designated SSA's disability programs as highrisk. Following a prior unsuccessful attempt, the agency is now in the midst of a major initiative to automate its disability claims functions, taking advantage of technology to improve this service. Seeking immediate program improvements, SSA is using an accelerated approach--called AeDib--to develop an electronic disability claims processing system. At the request of the Subcommittee on Social Security, House Committee on Ways and Means, GAO is currently assessing the strategy that underlies SSA's latest initiative to develop the electronic disability system. For this testimony, GAO was asked to discuss its key observations to date regarding the AeDib initiative, including strategy, risks, and stakeholder involvement. GAO plans to discuss more fully the results of this continuing review in a subsequent report

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Claims processingDisability benefitsFederal social security programsInformation resources managementOperational testingPeople with disabilitiesSocial security benefitsStrategic information systems planningSystems analysisStakeholder consultations