Contract Management:

Taking a Strategic Approach to Improving Service Acquisitions

GAO-02-499T: Published: Mar 7, 2002. Publicly Released: Mar 7, 2002.

Additional Materials:

Contact:

William T. Woods
(202) 512-8214
contact@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

The Service Acquisition Reform Act of 2002 seeks to strengthen the acquisition workforce by moving toward a performance-based contracting environment and improving service acquisitions management. During the past decade, federal agencies have substantially increased their purchases of services, particularly for information technology and professional, administrative, and management support. In fiscal year 2001 alone, the federal government acquired $109 billion in services. This money, however, is not always well-spent. GAO continues to find that defense and civilian acquisitions are poorly planned, not adequately completed, and poorly managed. Some leading companies have changed their approach to acquiring services after finding themselves spending a lot of money on services without knowing how much was being spent and where these dollars were going. GAO found that these companies were able to turn this situation around by adopting a more strategic perspective to service spending. Each company focused more on what was good for the company as a whole rather than just individual business units, and each began making decisions using enhanced knowledge about service spending. The companies analyzed their spending services to answer basic questions about how much was being spent and where the money was going. In doing so, they realized that they were buying similar services from many providers, often at different prices. The companies used this data to determine the right number of suppliers that met their needs.

Apr 29, 2016

Apr 27, 2016

Apr 14, 2016

Apr 13, 2016

Apr 12, 2016

Apr 7, 2016

Mar 24, 2016

Mar 23, 2016

Mar 17, 2016

Looking for more? Browse all our products here