Federal Agencies Should Use Good Measures of Performance To Hold Managers Accountable
FPCD-78-26
Published: Nov 22, 1978. Publicly Released: Nov 22, 1978.
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Highlights
Congress, the Civil Service Commission (CSC), and others have expressed concern about the need to hold federal government managers accountable for the efficient use of people and other resources. The Civil Service Reform Act of 1978 was enacted to make broad improvements in the civil service system, but the act cannot be fully effective unless agencies implement it with performance measurement systems.
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AccountabilityAgency evaluationCivil serviceCost analysisData integrityStaff utilizationPerformance measuresProductivity in governmentWork measurementIndustrial productivity