Improvements Needed in Regulating Household Goods Carriers

CED-77-104: Published: Aug 1, 1977. Publicly Released: Aug 1, 1977.

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Aspects of the Interstate Commerce Commission's (ICC's) regulation of household goods carriers that need improvement relate to publications issued to inform shippers, compliance efforts, and carrier performance.

Information published by the ICC to inform and educate the shipper about household moves is lengthy, detailed, and sometimes confusing. The usefulness of performance reports is questionable, and they have not been audited for accuracy. Improvements are needed in the compliance program to see that the ICC's regulatory mission is effectively implemented, particularly in determining which carriers to survey, survey procedures, and developing consistent compliance and performance standards.

Recommendation for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: With assistance from consumer and industry representatives, the ICC should improve the usefulness, clarity, and value of ICC publications, including carrier performance reports, furnished to prospective shippers of household goods. Carrier performance reports should be verified for accuracy. Also with assistance from consumer and industry representatives, the ICC should develop standards for acceptable levels of compliance and performance.

    Agency Affected:

 

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