Government Reform:

Goal-Setting and Performance

AIMD/GGD-95-130R: Published: Mar 27, 1995. Publicly Released: Mar 27, 1995.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

Pursuant to a congressional request, GAO provided information on federal agencies' goal-setting and performance measurement efforts and the private sector's performance improvement techniques. GAO noted that: (1) leading organizations have shifted their management focus to meeting customer needs and improving business processes; (2) the benefits offered by information technology to reengineer business processes have led organizations toward attaining substantial performance improvement targets; (3) to meet such targets, organizations systematically measure their performance, benchmark their performance against best industry practices, and use this information to guide all operations; (4) the experiences of leading organizations provide valuable lessons for the federal government as it redesigns its work processes to achieve cost savings and improved services; (5) resource limitations and legislative requirements make the federal government's task of making fundamental performance improvements difficult to achieve; and (6) even if these challenges are faced and met, improvement efforts could take several years to implement.

Mar 4, 2015

Feb 27, 2015

Feb 23, 2015

Feb 19, 2015

Feb 11, 2015

  • government icon, source: Eyewire

    GAO'S 2015 High-Risk Series:

    An Update
    GAO-15-371T: Published: Feb 11, 2015. Publicly Released: Feb 11, 2015.
  • government icon, source: Eyewire

    GAO's 2015 High-Risk Series:

    An Update
    GAO-15-373T: Published: Feb 11, 2015. Publicly Released: Feb 11, 2015.
  • government icon, source: Eyewire

    High-Risk Series:

    An Update
    GAO-15-290: Published: Feb 11, 2015. Publicly Released: Feb 11, 2015.

Feb 10, 2015

Jan 29, 2015

Looking for more? Browse all our products here