IRS Performance Measures

AFMD-93-23R: Published: Nov 5, 1992. Publicly Released: Nov 5, 1992.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

Pursuant to a legislative requirement, GAO reviewed the Internal Revenue Service's (IRS) performance indicators and measures for its first annual financial statement under the Chief Financial Officers Act. GAO found that IRS: (1) sought to link performance measures to its three primary business objectives of increasing voluntary compliance, reducing taxpayers' burden, and improving customer satisfaction, productivity, and quality, which was consistent with legislative requirements; (2) needed to establish a common understanding of the meanings of key terms in its business objectives; and (3) planned to focus on the most meaningful indicators for its required report. GAO also found that: (1) it expected that IRS would report limitations in data availability and its ability to link financial and performance information; and (2) report information will become more useful as financial systems are improved and better integrated with program systems.

Sep 13, 2016

Sep 6, 2016

Jul 29, 2016

Jul 7, 2016

Jun 27, 2016

Jun 23, 2016

Apr 19, 2016

Apr 13, 2016

Apr 7, 2016

Mar 28, 2016

Looking for more? Browse all our products here