Inspectors General:

Fraud Hotline Operations

AFMD-90-26BR: Published: Nov 13, 1989. Publicly Released: Nov 13, 1989.

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Pursuant to a congressional request, GAO provided information on federal fraud hotlines and the President's Council on Integrity and Efficiency (PCIE) jurisdiction.

GAO found that: (1) the fraud hotlines were operating well, but they could be better promoted and made more accessible; (2) hotline personnel were generally experienced and well-trained, although a study showed that information operators at 6 of 25 agencies could not provide the correct hotline number; and (3) a centralized hotline system would not improve hotline operations, because agency hotline personnel are familiar with agency programs and operations, and a centralized system would cause administrative delays.

Recommendations for Executive Action

  1. Status: Closed - Implemented

    Comments: In a October 25, 1990 memo, PCIE members were encouraged to review the feasibility and cost benefits of listing hotline telephone numbers in local directories.

    Recommendation: PCIE should improve accessibility of the hotlines by encouraging its members to list their hotline numbers in the government section of local phone directories nationwide.

    Agency Affected: President's Council on Integrity and Efficiency

  2. Status: Closed - Implemented

    Comments: Action is awaiting governmentwide changes in the telephone systems. In a October 25, 1990 memo, PCIE accepted the recommendation and encouraged its members to implement it.

    Recommendation: PCIE should improve accessibility of the hotlines by encouraging its members to ensure that agencies' general information operators are able to provide the fraud hotline numbers to interested parties.

    Agency Affected: President's Council on Integrity and Efficiency

  3. Status: Closed - Implemented

    Comments: In a October 25, 1990 memo, PCIE accepted the recommendation and encouraged its members to implement it.

    Recommendation: PCIE should improve accessibility of the hotlines by encouraging its members to consider using toll-free hotline numbers, where not already used, for callers outside the local Washington, D.C., area.

    Agency Affected: President's Council on Integrity and Efficiency

  4. Status: Closed - Implemented

    Comments: In a October 25, 1990 memo, PCIE accepted the recommendation and encouraged its members to implement it.

    Recommendation: PCIE should improve accessibility of the hotlines by encouraging its members to expand advertising in the contractor community.

    Agency Affected: President's Council on Integrity and Efficiency

 

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