Potential Exists for Defense To Improve Productivity in Maintenance of Commercial-Type Vehicles

AFMD-83-22: Published: Jul 11, 1983. Publicly Released: Jul 11, 1983.

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GAO completed a followup review on the maintenance practices for commercial-type vehicles at the three military services.

GAO found that, although the services have made some improvements in their maintenance practices, most of the problems identified in an earlier report still exist. The most significant problems relate to overstaffing, repetitive repairs, and excessive vehicle downtime. GAO believes that productivity in vehicle maintenance activities can be much improved with little, if any, added administrative expense. The magnitude of Federal expenditures for vehicle support and the staffing and maintenance problems that have been identified repeatedly indicate an opportunity to save several million dollars annually.

Recommendation for Executive Action

  1. Status: Closed - Implemented

    Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

    Recommendation: The Department of Defense should appoint a small, temporary task force of knowledgeable personnel from each service to jointly devise a plan to improve the productivity of commercial vehicle maintenance. The plan should, at a minimum, address: (1) the use of commercial, flat-rate standards to schedule work, determine staff requirements, and measure and compare productivity; (2) management oversight by intermediate management organizations responsible for vehicle maintenance; (3) detection and reduction of repetitive repairs and downtime and establishment of realistic goals for maintenance turnaround and standards for downtime; (4) improvement of management information, including establishment of common performance indicators and a practical mechanism for reporting these to the Office of the Secretary of Defense; and (5) improvement of each service's vehicle maintenance guidance.

    Agency Affected: Department of Defense


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