Triple Canopy, Inc.
B-310566.4: Oct 30, 2008
Triple Canopy, Inc. of Herndon, Virginia, protests the award of a task order by the Department of the Army, Joint Contracting Command -- Iraq/Afghanistan, to Sabre International Security of Baghdad, Iraq, for security services at forward operating base (FOB) Q-West in Iraq. The task order was issued pursuant to a multiple award indefinite-delivery/indefinite-quantity (ID/IQ) contract known as the Theater-Wide Internal Security Services (TWISS) contract. Triple Canopy asserts that Sabre is ineligible for the task order award because it does not hold a U.S. facilities security clearance, and that the agency erred in evaluating Sabre's and Triple Canopy's past performance.
We dismiss the protest in part and deny it in part.
B-310566.4, Triple Canopy, Inc., October 30, 2008
DOCUMENT FOR PUBLIC RELEASE
The decision issued on the date below was subject to a GAO Protective Order. This redacted version has been approved for public release.
1. Pursuant to the National Defense Authorization Act of 2008, which authorizes protests of task orders valued in excess of $10 million, this Office's consideration of such protests will include an assessment of whether a procuring agency's source selection decision was reasonably consistent with the terms of the underlying solicitation and applicable procurement laws and regulations.
2. Where, prior to the submission of proposals, the agency expressly advised offerors that it would not require contractors to obtain facilities security clearances to perform task order requirements, protest that awardee was ineligible for task order award on the basis that it does not hold a facilities clearance is essentially an untimely challenge to the terms of the solicitation.
3. Protest that agency failed to reasonably evaluate the past performance of protester and awardee is denied where agency's past performance evaluation record is consistent with solicitation's definition of relevant past performance, contains adequate contemporaneous documentation supporting the agency's assessments, and the opinions of protester's personnel regarding the awardee's prior performance provide no credible basis to question the reasonableness of the agency's assessments.
Triple Canopy, Inc. of
In April 2007, the agency issued a solicitation for the TWISS ID/IQ contract, which is the underlying contract for the task order protested here; the TWISS solicitation sought proposals to provide security services at
Prior to submission of final proposals under the TWISS solicitation, the agency published responses to various questions posed by offerors. Among other things, in May 2007, the agency published the following question and response:
QUESTION/COMMENT: Does the offeror need a facilities clearance? If so, will the customer consider sponsoring an offeror for a Limited Facilities Clearance? Does
[ UK ] Secret suffice for the cleared positions? Does the offeror require a facilities clearance as defined in NISPOM [National Industrial Security Program Operating Manual]? Does a UK Secret or NATO [North Atlantic Treaty Organization] secret clearance suffice for coalition secret? DISCUSSION:None. ANSWER: There is no requirement for a facility requirement for this contract as there is no requirement for contractors to store or process classified information. A UK Secret clearance would be considered as meeting the coalition secret requirements. Any access to classified information would be in a government facility at an FOB. United Kingdom
Agency Motion to Dismiss,
In short, prior to submission of final proposals for the TWISS ID/IQ contract, the agency was specifically asked whether a facilities clearance would be required for contract performance. The agency clearly responded that it was not, explaining that contractor personnel would have access to classified information only at a government facility and, thus, the contractor would not be responsible for storing or processing classified information at its own facility. Triple Canopy did not protest the terms of the solicitation.
In September 2007, TWISS ID/IQ contracts were awarded to five offerors, including Triple Canopy and Sabre. By letter dated
With regard to price, the TOR: (1) contained a manning table that listed types of posts, various labor categories, and required manning levels; (2) referred offerors to the labor categories/CLINs (contract line item numbers) that were contained in their TWISS contracts; and (3) directed offerors to furnish completed pricing for all CLINs based on attached CLIN structure.
Triple Canopy and Sabre each submitted a proposal prior to the applicable July 8 deadline; thereafter, their proposals were evaluated. With regard to past performance, the contracting officer concluded that Triple Canopy and Sabre were essentially equal; accordingly, price became the determinative factor. Agency Report, Tab 7, Source Selection Decision (SSD) at 4. Sabre's evaluated price was $10,140,863; Triple Canopy's evaluated price was [deleted]. SSD, attach. 1, at 5. Thus, a task order to provide security services at FOB Q'West was awarded to Sabre. This protest followed.
Triple Canopy protests that Sabre was ineligible for award because it does not hold a facilities security clearance, which Triple Canopy asserts is a requirement for contract performance, and that the agency failed to reasonably evaluate Sabre and Triple Canopy with regard to past performance. As discussed below, we dismiss the protest with regard to the alleged requirement for a facilities security clearance and we deny the protest with regard to the agency's past performance evaluations.
Scope of Review
As a preliminary matter, the agency asserts that this Office is not authorized to consider the issues raised in Triple Canopy's protest due to the protest limitations previously imposed by the Federal Acquisition Streamlining Act of 1994 (FASA), 10 U.S.C. sect. 2304(c)(2000). As discussed below, this Office's consideration of the various issues raised by Triple Canopy is authorized by section 843 of the National Defense Authorization Act for Fiscal Year 2008 (NDAA), Pub. L. 110-181, 122 Stat. 3, 236'39 (2008), which modified the prior FASA limitations regarding permissible protests. Specifically, the NDAA provides that, in addition to previously permitted task order protests, a protest is authorized with regard to an order valued in excess of $10,000,000. 122 Stat. 237.
The agency acknowledges that the NDAA not only modifies FASA's prior limitations on protests, but further, in order to meet the fair opportunity to be considered requirements, the NDAA requires that, for orders in excess of $5,000,000, procuring agencies must provide ID/IQ contract holders with specific information regarding the bases for pending task order competitions. The agency further acknowledges that the NDAA authorizes protests challenging an agency's failure to comply with these fair opportunity to be considered requirements. Agency Legal Memorandum,
Nonetheless, the agency maintains that, while task order contractors are entitled to receive the information [regarding the bases for competitions], and may protest the agency's failure to provide such information, contractors are not entitle[d] . . . to challenge the merits of the award determination.
We reject the agency's arguments. Initially, as noted above, the NDAA authorizes a protest of an order valued in excess of $10,000,000. 122 Stat. 237. The Competition in Contracting Act of 1984 (CICA), as modified by FASA, specifically defines the term protest, stating:
The term protest means a written objection by an interested party to any of
the following:(A) A solicitation or other request by a Federal agency for offers for a
contract for the procurement of property or services. (B) The cancellation of such a solicitation or other request. (C) An award or proposed award of such a contract. (D) A termination or cancellation of an award of such a contract, if the
written objection contains an allegation that the termination or
cancellation is based in whole or in part on improprieties concerning the
award of the contract.
31 U.S.C. sect. 3551(1)(2000).
In the context of CICA and FASA, along with this Office's well-established practices and procedures employed to implement the protest jurisdiction conferred by those statutes, we view the NDAA's authorization to consider a protest of an order valued in excess of $10,000,000 as providing the same substantive protest jurisdiction conferred by those statutes. In this regard, we find no basis to conclude that, in enacting the NDAA and authorizing certain task order protests, Congress intended to establish a system that requires agencies to advise offerors of the bases for task order competitions, and enforces that requirement through authorization of bid protests--but provides no similar enforcement authority to ensure that agencies actually act in accordance with the guidance they are required to provide to offerors. Rather, consistent with this Office's past practice, and CICA's provisions that define a protest as an objection . . . to . . . an award or proposed award, we view the NDAA's authorization to consider protests of task orders in excess of $10 million as extending to protests asserting that an agency's award decision failed to reasonably reflect the ground rules established for the task order competition. Accordingly, our review of Triple Canopy's protest includes consideration of whether the agency's source selection decision was reasonably consistent with the terms of the underlying solicitation and applicable procurement laws and regulations.
As noted above, Triple Canopy first challenges the task order award to Sabre on the basis that Sabre does not hold a facilities security clearance, asserting that a facilities clearance is a requirement for performance of this task order.
As discussed above, prior to competing for the TWISS ID/IQ contract, the agency was specifically asked whether a facilities clearance was required for performance of this contract. The agency unambiguously advised offerors that it was not, explaining that, in performing subsequent task order requirements, contractor personnel would have access to classified information only at a government facility and, thus, the contractor would not be responsible for storing or processing classified information at its own facility. Triple Canopy did not protest the terms of the TWISS solicitation. Further, as noted above, the Q-West TOR did not state that, to perform the particular requirements of the Q-West task order, a contractor was required to obtain a facilities clearance, and Triple Canopy did not protest the terms of the Q-West TOR prior to submitting its proposal.
Our Bid Protest Regulations require that protests challenging alleged defects or improprieties that are apparent from the face of the solicitation must be filed prior to the time established for submission of proposals. 4 C.F.R. 21.2(a)(1) (2008). Here, there is no credible argument that the agency's position regarding facilities clearances was ambiguous. As discussed above, the agency was expressly asked whether a facilities clearance was required, and the agency specifically responded that it was not. Accordingly, Triple Canopy's assertion that Sabre was ineligible for award of this task order because it does not hold a facilities clearance is, in essence, an untimely challenge to the terms of the solicitation and will not be considered; this portion of Triple Canopy's protest is dismissed.
Triple Canopy next protests that the agency failed to reasonably evaluate Sabre's and Triple Canopy's respective past performance. More specifically, Triple Canopy's protest states, on information and belief, [the agency] either ignored or did not properly weight Sabre's poor record of performance on prior TWISS task orders, thus improperly rating Sabre's past performance. Protest at 13-14. The protest elaborates that, [f]or example, on information and belief, Sabre has failed to meet mobilization timelines, has a poor record of customer satisfaction, and has had personnel shortfalls.
As a general matter, the evaluation of an offeror's past performance is within the discretion of the contracting agency, and we will not substitute our judgment for reasonably based past performance ratings. In determining whether a particular evaluation conclusion is reasonable, we examine the record to determine whether the judgment was reasonable, adequately documented, and in accord with the solicitation's stated evaluation criteria. See, e.g., Abt Assocs., Inc., B-237060.2,
Here, consistent with the TOR provision that, [o]nly Past Performance associated with previously awarded TWISS task orders will be considered relevant, TOR at 12, the record indicates that the agency considered only Sabre's and Triple Canopy's previous performance of TWISS task orders in performing its past performance evaluations. More specifically, the contemporaneous record shows that the agency considered Triple Canopy's performance under three prior TWISS task orders: FOB Delta, MNC-I C2, and FOB Endeavor. SSD at 2-3. Similarly, the agency considered Sabre's performance under five prior TWISS task orders: FOB Hammer, FOB Husaniyhs,
Because the TWISS program is relatively new the current task orders have only been active for 2-4 months on average. As such there is little past performance information available. To date however, all the contractors are performing services as required on their respective contracts. None of the three TWISS Contractors evaluated have any negative reports to date. All three contractors mobilized as required by the task order and are performing the services as required under the contract. There are no known performance deficiencies for any of the contractors.
SSD at 4.
The SSD referenced additional past performance evaluation documentation showing that Sabre and Triple Canopy had each been criticized for errors in completing certain required forms, but specifically noted with regard to each contractor that the agency was seeing good improvement. SSD, attach. 2, at 7, 8. The additional evaluation document also noted that Sabre has [m]issed quarterly census reporting requirement.
Further, the agency's past performance documentation noted: [Sabre] is eager to address issues that arise. No significant quality performance faults or failures noted in COR assessments. SSD, attach. 2, at 7. Similarly, the documentation noted: [Triple Canopy] cultivates a professional relationship with customer. No significant quality performance faults or failures noted in COR assessments.
Triple Canopy's protest and subsequent submissions essentially offers its own evaluation of Sabre's and its own past performance, concluding that its own past performance should have been considered superior to Sabre's. In that context, Triple Canopy submitted a declaration from its vice president of protective services containing various allegations regarding Sabre's prior performance.
Consistent with the principle, stated above, that the relative merits of offerors' past performance is properly within the discretion of the contracting agency, and that our Office will not substitute our judgment for that of the agency, it is similarly well'settled that a protester's mere disagreement with the agency's judgment is insufficient to establish that an evaluation was improper. See, e.g., Clean Harbors Envtl. Servs., Inc., B-296176.2,
Here, we have reviewed the agency's evaluation record and conclude that the agency's consideration of Triple Canopy's performance regarding three prior TWISS task orders, and Sabre's performance regarding five prior TWISS task orders, was adequately documented, consistent with the TOR's definition of relevant past performance, and provided a reasonable basis for the agency's conclusion that the offerors' past performance was essentially equal. Further, the declarations of Triple Canopy's employees containing various criticisms and allegations regarding the prior performance of Sabre, their competitor, fall woefully short of establishing a basis for this Office to sustain the protest.
Among other things, Triple Canopy's declarations consist primarily of what the declarents themselves acknowledge is second- and third-hand hearsay from unidentified sources. (For example Triple Canopy's vice president asserts that other unnamed Triple Canopy personnel received information from unidentified former Sabre employees and that former [unidentified] Sabre third country national employees told similarly unidentified Triple Canopy personnel about various alleged deficiencies in Sabre's performance regarding generally unidentified contracts. Protester's Comments,
Even if this Office viewed Triple Canopy's vague and unsupported allegations as constituting objective, credible evidence regarding Sabre's prior performance on relevant contracts--which we do not--Triple Canopy has not shown that any of the purported information was reasonably available to the contracting officer when he performed his past performance evaluation. On the record here, there is no merit in Triple Canopy's protest challenging the agency's past performance evaluation, and we find no basis to question the agency's determination that the past performance of Triple Canopy and Sabre were reasonably considered to be essentially equal.
The protest is denied.
Gary L. Kepplinger
 The protest record indicates that the terms forward operating base and contingency operating base were used interchangeably by the agency; our decision uses the term forward operating base or FOB throughout.
 Q-West is the name commonly used to refer to Qayyarah Airfield West, located in northern
 Based on information provided by the agency in response to the initial protest, Triple Canopy filed a supplemental protest on
 The scope of services sought was described as all labor, weapons, equipment, and other essential requirements to supplement and augment security operations at various sites throughout the Iraqi theater. TWISS Performance Work Statement (PWS),
 The other four awardees were Aegis Defence Services, Ltd. of
 The Q-West TOR did not state that, in order to perform the particular requirements of this task order, a contractor was required to obtain a facilities clearance, and Triple Canopy did not protest the terms of the Q-West TOR.
 A third offeror's proposal was also submitted and evaluated. That third proposal, and its evaluation, is not relevant to resolution of this protest; accordingly it is not further discussed.
 The contracting officer describes both Sabre's and Triple Canopy's past performance as excellent. Contracting Officer's Statement,
 More specifically, although FASA provided that, generally, when placing task orders pursuant to multiple award ID/IQ contracts, all ID/IQ contract holders shall be provided a fair opportunity to be considered, FASA also limited protests of task order awards to assertions that the order increased the scope, period, or maximum value of the contract under which the order was issued. 10 U.S.C. sect. 2304c(b),(d) (2000).
 For example, the NDAA requires that an agency provide potential task order competitors with: a clear statement of the agency's requirements; disclosure of the significant evaluation factors and subfactors, and their relative importance; and where, as here, award is to be made on a best value basis, a written statement documenting the basis for the task order award. 122 Stat. 237.
 More specifically, the agency asserts that IDIQ holders essentially have a right to file a 'pre-award' protest to challenge the sufficiency of the task order solicitation, but they do not have a right to a 'post-award' protest to challenge the rationale of the award decision itself, id. at 12, and similarly that [o]fferors are only entitled to receive sufficient information to prepare their best proposal in response to the solicitation, and to have the award determination memorialized in writing. Those elements are present here, and Protester is entitled to nothing further.
 The agency expresses concern that our Office's consideration of the bases for agencies' source selection decisions in task order procurements will effectively graft FAR [Federal Acquisition Regulation] Part 15 [requirements] onto the task order process. Agency Legal Memorandum,
 In response, Sabre submitted its own declaration from its TWISS program manager addressing each of Triple Canopy's criticisms and stating that Each such allegation is categorically false and is unsupported by any evidence. Declaration of Sabre Program Manager,
 Triple Canopy also asserts that the agency failed to perform a best value tradeoff. As discussed above, the agency reasonably concluded that the offerors' past performance was essentially equal, and the TOR provided that, following a determination of minimum acceptability, price was the only other evaluation factor. Accordingly, price properly became the determinative factor.