Veterans Benefits Administration--Refreshments for Focus Groups
B-304718: Nov 9, 2005
- Full Report:
To fulfill its statutory mission, the Veterans Benefits Administration (VBA), Department of Veterans Affairs, conducts focus groups in which veterans and their families participate. VBA asks whether it may use appropriate funds to pay for incentives in the form of refreshments or light meals to increase participation in and the effectiveness of focus groups. VBA may reasonably determine administratively that providing such incentives encourages participation in and improves the quality of information gleaned from focus groups, and accordingly may use appropriated funds to pay for such incentives. VBA should provide incentives pursuant to an enforceable policy that ensures incentives are provided only when necessary and appropriate.
B-304718, Veterans Benefits Administration--Refreshments for Focus Groups, November 9, 2005
To fulfill its statutory mission, the Veterans Benefits Administration (VBA), Department of Veterans Affairs, conducts focus groups in which veterans and their families participate. VBA asks whether it may use appropriated funds to pay for incentives in the form of refreshments or light meals to increase participation in and the effectiveness of focus groups. VBA may reasonably determine administratively that providing such incentives encourages participation in and improves the quality of information gleaned from focus groups, and accordingly may use appropriated funds to pay for such incentives. VBA should provide incentives pursuant to an enforceable policy that ensures incentives are provided only when necessary and appropriate.
The Veterans Benefits Administration (VBA) of the Department of Veterans Affairs (VA) has requested an advance decision under 31 U.S.C. sect. 3529 on whether it may use appropriated funds to pay for incentives in the form of refreshments or light meals, as a means to attract veterans and their families to VBA focus groups, and to encourage participation in and improve the quality and reliability of the feedback from the focus groups. VBA conducts focus groups, to satisfy a requirement in 38 U.S.C. sect. 527(a) that VA measure and evaluate its programs. We would not object to a VBA administrative determination that providing such an incentive to veterans and their families encourages their participation in and improves the quality of information gleaned from focus groups. Accordingly, based on such a determination, VBA may use appropriated funds to purchase the refreshments.
In recent years, to aid in its customer service efforts, VBA has been conducting focus groups wherein veterans and members of veterans' families provide feedback on VBA benefit programs and how they might be improved. Letter from James W. Bohmbach, Chief Financial Officer, VBA, to Susan Poling, Associate General Counsel, GAO, Feb. 11, 2005, at 2 (hereinafter Bohmbach Letter). VBA solicits feedback under direction of 38 U.S.C. sect. 527(a), which requires that the agency measure and evaluate ... all programs authorized under this title, in order to determine their effectiveness in achieving stated goals in general, and in achieving such goals in relation to their cost, their effect on related programs, and their structure and mechanisms for delivery of services.
It is a common practice in the private sector for refreshments or light meals to be served to focus group participants as an incentive for participation and as a means to facilitate greater communication within the group. Richard A. Krueger and Mary Anne Casey, Focus Groups: A Practical Guide for Applied Research at 104 (3d ed. 2000). Referring to this practice, VBA argues that the provision of refreshments to the veterans and members of their families who participate in focus groups is very helpful both in attracting these participants and getting useful information from the focus group. Bohmbach Letter at 2-3. VBA also argues that because focus groups are held near the dinner hour, participation levels would be drastically lower if VBA did not provide refreshments or light meals as an additional incentive.
VBA has asked if it may use funds appropriated for VA's General Operating Expenses to provide refreshments or light meals for the non-employee participants in VBA focus groups as an incentive for participation, and as a means to more effectively carry out its statutory mandate.
Appropriated funds generally are not available for personal expenditures, such as refreshments. B-247966,
In another case, the General Services Administration (GSA) proposed to use appropriations to pay for prizes in a drawing held in connection with customer satisfaction surveys. B-286536,
In both of these cases, the agencies established the need for incentives to stimulate production of information necessary to effectively carry out the agency's responsibilities, thereby justifying as a necessary expense the expenditure of appropriated funds. In a similar vein, VBA would like to use an incentive to stimulate the production of information. As discussed above, VBA uses focus groups to gather information from its constituents regarding its programs, pursuant to its statutory mandate under 38 U.S.C. sect. 527(a). VBA has determined that focus groups are an effective tool to obtain such information. Bohmbach Letter at 2. VBA points to several factors that suggest a significant benefit inuring to the government from offering food as an incentive.
VBA notes that because many potential focus group participants work during the day, the time when VBA has the best chance of assembling a representative group is in the early evening, which is, of course, the time of day when most people usually eat dinner. Bohmbach Letter at 2. While VBA does provide $50 to participants, the incentive provided by an offer of refreshments serves to draw participants during the dinner hour. Holding a focus group at a mealtime and providing the meal is a common incentive for recruiting participants. Thomas L. Greenbaum, The Practical Handbook and Guide to Focus Group Research at 113-14 (1990). See also David L. Morgan, Planning Focus Groups at 37 (1998) ([i]f you are holding a session at the dinner hour, you must provide food for participants); David W. Stewart and Prem N. Shamdasani, Focus Groups: Theory and Practice at 55 (1990).
VBA also states that the offer of food produces better results for VBA in the form of increased levels of conversation and creation of an atmosphere most conducive for information collection. Bohmbach Letter at 2-4; Morgan, supra at 37. VBA points out that when participants receive refreshments, they are more relaxed and comfortable, and the quality of information VBA receives is enhanced. Bohmbach Letter at 2-4. Thus, by offering refreshments as an incentive for non-employee veterans and their families to participate in focus groups, VBA also reaps a material benefit in the quality of information it receives, enhancing VBA's ability to fulfill its statutory mission.
To the extent VBA concludes that it needs to offer refreshments and light meals as an incentive to maximize participation by nonemployee veterans and their families in focus groups to fulfill its statutory requirement, we have no objection to VBA's use of its appropriated funds to do so. Whether the expenditure is reasonably necessary to carry out an authorized function or, as here, will contribute materially to the effective accomplishment of that function is, in this first instance, a matter for the informed use of agency discretion. Our review of such discretionary judgments is deferential, inquiring, among other things, whether the relationship of the proposed expenditure to the appropriation is so attenuated as to take the proposed expenditure beyond the agency's legitimate range of discretion. B-301367,
We caution, however, that VBA should provide incentives pursuant to an appropriate, enforceable policy with procedures for approval. Such a policy should ensure that incentives are only provided when necessary and are used strictly for nonemployee focus groups (not for internal employee meetings or focus groups). Procedures should include appropriate approval mechanisms to ensure that the policy is adhered to. This policy will ensure that VBA judiciously uses its appropriation when providing incentives at focus groups.
If VBA determines that providing incentives in the form of refreshments or light meals to nonemployee veterans and their families encourages participation in and improves the quality of information gleaned from focus groups, we would not object to its use of appropriated funds for this purpose.
Anthony H. Gamboa
 VBA believes that focus groups have some distinct benefits. For example, moderators can ask hypothetical questions and participants can express detailed opinions and raise issues that the researchers did not anticipate. Bohmbach Letter at 2.
 These funds are available [f]or necessary operating expenses of [VA], not otherwise provided for, including administrative expenses in support of department-wide capital planning, management and policy activities. Consolidated Appropriations Act of 2005, Pub. L. No. 108-447, 118 Stat. 2809, 3289 (
 The employees involved in the GSA drawing were not GSA employees, but employees of other agencies, and were under no statutory, regulatory, or employment-related requirement to participate in the survey; they did not receive prizes for something they were already required to do. B-286536,
 Independent commentators advise that scheduling focus groups near the dinner hour can be critical for the focus group's success. See, e.g., David L. Morgan, Planning Focus Groups at 101 (1998). The blocks of time that are likely to be convenient for participants are roughly from to and .