[Protest of GSA Contract Award for Mechanical Operations]

A firm protested a General Services Administration (GSA) contract award for mechanical operations and maintenance services, contending that GSA improperly evaluated its past performance and proposed staffing. GAO held that: (1) the evaluation of the protester's past performance was unreasonable since it was based on inaccurate information; and (2) GSA unreasonably evaluated the protester's staffing as unacceptable since it was based upon an undisclosed government minimum staffing estimate. Accordingly, the protest was sustained, and GAO recommended that GSA: (1) terminate the awardee's contract, reevaluate proposals, and make award to another bidder, if otherwise appropriate; and (2) reimburse the protester for its protest costs.