Best Practices

Showing 360 items.

Department of Health and Human Services, Centers for Disease Control and Prevention: Medical Examination of Aliens--Removal of Human Immunodeficiency Virus (HIV) Infection From Definition of Communicable Disease of Public Health Significance: GAO-10-239R, November 17, 2009; Summary (HTML) Full Report (PDF, 4 pages)
2010 Census: Census Bureau Has Made Progress on Schedule and Operational Control Tools, but Needs to Prioritize Remaining System Requirements: GAO-10-59, November 13, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 32 pages) Accessible Text
Bureau of Prisons: Methods for Cost Estimation Largely Reflect Best Practices, but Quantifying Risks Would Enhance Decision Making: GAO-10-94, November 10, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 71 pages)
Millennium Challenge Corporation: MCC Has Addressed a Number of Implementation Challenges, but Needs to Improve Financial Controls and Infrastructure Planning: GAO-10-52, November 6, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 84 pages) Accessible Text
National Archives: Progress and Risks in Implementing its Electronic Records Archive Initiative: GAO-10-222T, November 5, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 15 pages) Accessible Text
Information Security: Concerted Effort Needed to Improve Federal Performance Measures: GAO-10-159T, October 29, 2009; Summary (HTML) Full Report (PDF, 8 pages) Accessible Text
Financial Management Systems: DHS Faces Challenges to Successfully Consolidate Its Existing Disparate Systems: GAO-10-210T, October 29, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 19 pages) Accessible Text
Defense Acquisitions: Rapid Acquisition of MRAP Vehicles: GAO-10-155T, October 8, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 15 pages) Accessible Text
Information Technology: Agencies Need to Improve the Implementation and Use of Earned Value Techniques to Help Manage Major System Acquisitions: GAO-10-2, October 8, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 85 pages) Accessible Text
No Child Left Behind Act: Enhancements in the Department of Education's Review Process Could Improve State Academic Assessments: GAO-09-911, September 24, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 58 pages) Accessible Text
Defense Acquisitions: Sound Practices Critical to Ensuring Value for the Defense Logistics Agency's Acquisitions: GAO-09-1040T, September 24, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 17 pages) Accessible Text
Information Security: Concerted Effort Needed to Improve Federal Performance Measures: GAO-09-617, September 14, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 49 pages) Accessible Text
Affordable Housing in Transit-Oriented Development: Key Practices Could Enhance Recent Collaboration Efforts between DOT-FTA and HUD: GAO-09-871, September 9, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 66 pages) Accessible Text
Information Technology: DOD Needs to Strengthen Management of Its Statutorily Mandated Software and System Process Improvement Efforts: GAO-09-888, September 8, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 43 pages) Accessible Text
Homeland Security: Actions Needed to Improve Security Practices at National Icons and Parks: GAO-09-983, August 28, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 52 pages) Accessible Text
Federal Contracting: Application of OMB Guidance Can Improve Use of Award Fee Contracts: GAO-09-839T, August 3, 2009; Summary (HTML) Full Report (PDF, 13 pages) Accessible Text
United Nations: Renovation Still Scheduled for Completion in 2013, but Risk to Its Schedule and Cost Remain: GAO-09-870R, July 30, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 30 pages) Accessible Text
CBP Could Improve Its Estimation of Funding Needed for New Border Patrol Agents: GAO-09-542R, June 15, 2009; Summary (HTML) Full Report (PDF, 37 pages) Accessible Text
Information Technology: FDA Needs to Establish Key Plans and Processes for Guiding Systems Modernization Efforts: GAO-09-523, June 2, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 57 pages) Accessible Text
Federal Contracting: Guidance on Award Fees Has Led to Better Practices but Is Not Consistently Applied: GAO-09-630, May 29, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 60 pages) Accessible Text
Financial Audit: Federal Deposit Insurance Corporation Funds' 2008 and 2007 Financial Statements: GAO-09-535, May 28, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 57 pages) Accessible Text
Best Practices: High Levels of Knowledge at Key Points Differentiate Commercial Shipbuilding from Navy Shipbuilding: GAO-09-322, May 13, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 75 pages) Accessible Text
Aviation Security: TSA Has Completed Key Activities Associated with Implementing Secure Flight, but Additional Actions Are Needed to Mitigate Risks: GAO-09-292, May 13, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 68 pages) Accessible Text
Recovery Act: GAO's Efforts to Work with the Accountability Community to Help Ensure Effective and Efficient Oversight: GAO-09-672T, May 5, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 25 pages) Accessible Text
Financial Literacy and Education Commission: Progress Made in Fostering Partnerships, but National Strategy Remains Largely Descriptive Rather Than Strategic: GAO-09-638T, April 29, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 20 pages) Accessible Text
Fiscal Year 2010 Budget Request: U.S. Government Accountability Office: GAO-09-587T, April 28, 2009; Summary (HTML) Full Report (PDF, 10 pages) Accessible Text
Defense Acquisitions: Measuring the Value of DOD's Weapon Programs Requires Starting with Realistic Baselines: GAO-09-543T, April 1, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 22 pages) Accessible Text
Defense Acquisitions: Assessments of Selected Weapon Programs: GAO-09-326SP, March 30, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 190 pages) Accessible Text
Private Pensions: Conflicts of Interest Can Affect Defined Benefit and Defined Contribution Plans: GAO-09-503T, March 24, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 16 pages) Accessible Text
2010 Census: Communications Campaign Has Potential to Boost Participation: GAO-09-525T, March 23, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 18 pages) Accessible Text
Health-Care-Associated Infections In Hospitals: Continuing Leadership Needed from HHS to Prioritize Prevention Practices and Improve Data on These Infections: GAO-09-516T, March 18, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 19 pages) Accessible Text
Clean Coal: DOE Should Prepare a Comprehensive Analysis of the Relative Costs, Benefits, and Risks of a Range of Options for FutureGen: GAO-09-465T, March 11, 2009; Summary (HTML) Full Report (PDF, 9 pages) Accessible Text
Information Technology: Census Bureau Testing of 2010 Decennial Systems Can Be Strengthened: GAO-09-262, March 5, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 39 pages) Accessible Text
NASA: Projects Need More Disciplined Oversight and Management to Address Key Challenges: GAO-09-436T, March 5, 2009; Summary (HTML) Full Report (PDF, 7 pages) Accessible Text
American Recovery and Reinvestment Act: GAO's Role in Helping to Ensure Accountability and Transparency: GAO-09-453T, March 5, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 17 pages) Accessible Text
Information Technology: Census Bureau Testing of 2010 Decennial Systems Can Be Strengthened: GAO-09-414T, March 5, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 12 pages) Accessible Text
Information Technology: Census Bureau Needs to Strengthen Testing of 2010 Decennial Systems: GAO-09-413T, March 5, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 12 pages) Accessible Text
GAO Cost Estimating and Assessment Guide: Best Practices for Developing and Managing Capital Program Costs: GAO-09-3SP, March 2, 2009; Summary (HTML) Full Report (PDF, 438 pages) Accessible Text
"How Much Will This Program Really Cost?" GAO Issues First-of-Its-Kind Cost Estimating Guide to Answer Such Questions: A87669, March 2, 2009; [Abstract]
Securities and Exchange Commission: Amendments to Rules for Nationally Recognized Statistical Rating Organizations: GAO-09-378R, February 23, 2009; Summary (HTML) Full Report (PDF, 4 pages)
Government Printing Office: Issues Faced in Obtaining a New Facility: GAO-09-392R, February 20, 2009; Summary (HTML) Full Report (PDF, 11 pages) Accessible Text
Clean Coal: DOE's Decision to Restructure FutureGen Should Be Based on a Comprehensive Analysis of Costs, Benefits, and Risks: GAO-09-248, February 13, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 53 pages) Accessible Text
Transportation Research: The Department of Transportation Has Made Progress in Coordinating and Reviewing Its Research Activities: GAO-09-361T, February 12, 2009; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 12 pages) Accessible Text
Military Training: Navy and Air Force Need to More Fully Apply Best Practices to Enhance Development and Management of Combat Skills Training: GAO-09-220R, January 28, 2009; Summary (HTML) Full Report (PDF, 25 pages) Accessible Text
Foreign Assistance: State Department Foreign Aid Information Systems Have Improved Change Management Practices but Do Not Follow Risk Management Best Practices: GAO-09-52R, November 21, 2008; Summary (HTML) Full Report (PDF, 18 pages) Accessible Text
Health Information Technology: More Detailed Plans Needed for the Centers for Disease Control and Prevention's Redesigned BioSense Program: GAO-09-100, November 20, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 85 pages) Accessible Text
Information Technology: Management Improvements Needed on the Department of Homeland Security's Next Generation Information Sharing System: GAO-09-40, October 8, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 58 pages) Accessible Text
Small Business Administration: Opportunities Exist to Build on Leadership's Efforts to Improve Agency Performance and Employee Morale: GAO-08-995, September 24, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 61 pages) Accessible Text
Information Technology: Treasury Needs to Better Define and Implement Its Earned Value Management Policy: GAO-08-951, September 22, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 36 pages) Accessible Text
Elections: Federal Program for Certifying Voting Systems Needs to Be Further Defined, Fully Implemented, and Expanded: GAO-08-814, September 16, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 57 pages) Accessible Text
Diversity at GAO: Sustained Attention Needed to Build on Gains in SES and Managers: GAO-08-1156T, September 16, 2008; Summary (HTML) Full Report (PDF, 18 pages) Accessible Text
Defense Budget: Independent Review Is Needed to Ensure DOD's Use of Cost Estimating Tool for Contingency Operations Follows Best Practices: GAO-08-982, September 15, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 41 pages) Accessible Text
Information Technology: SSA Has Taken Key Steps for Managing Its Investments, but Needs to Strengthen Oversight and Fully Define Policies and Procedures: GAO-08-1020, September 12, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 54 pages) Accessible Text
Secure Border Initiative: DHS Needs to Address Significant Risks in Delivering Key Technology Investment: GAO-08-1148T, September 10, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 15 pages) Accessible Text
Diversity at GAO: Sustained Attention Needed to Build on Gains in SES and Managers: GAO-08-1098, September 10, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 36 pages) Accessible Text
DOD Business Transformation: Air Force's Current Approach Increases Risk That Asset Visibility Goals and Transformation Priorities Will Not Be Achieved: GAO-08-866, August 8, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 40 pages) Accessible Text
Information Technology: Agencies Need to Establish Comprehensive Policies to Address Changes to Projects' Cost, Schedule, and Performance Goals: GAO-08-925, July 31, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 59 pages) Accessible Text
Long-Term Care Insurance: State Oversight of Rate Setting and Claims Settlement Practices: GAO-08-1016T, July 24, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 23 pages) Accessible Text
Private Pensions: GAO Survey of 401(k) Plan Sponsor Practices (GAO-08-870SP, July 2008), an E-supplement to GAO-08-774: GAO-08-870SP, July 16, 2008; Summary (HTML)
Private Pensions: Fulfilling Fiduciary Obligations Can Present Challenges for 401(k) Plan Sponsors: GAO-08-774, July 16, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 45 pages) Accessible Text
Long-Term Care Insurance: Oversight of Rate Setting and Claims Settlement Practices: GAO-08-712, June 30, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 41 pages) Accessible Text
Telecommunications: Agencies Are Generally Following Sound Transition Planning Practices, and GSA Is Taking Action to Resolve Challenges: GAO-08-759, June 27, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 59 pages) Accessible Text
Federal Real Property: Corps of Engineers Needs to Improve the Reliability of Its Real Property Disposal Data: GAO-08-349, May 9, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 38 pages) Accessible Text
Defense Acquisitions: Results of Annual Assessment of DOD Weapon Programs: GAO-08-674T, April 29, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 25 pages) Accessible Text
Health-Care-Associated Infections in Hospitals: Leadership Needed from HHS to Prioritize Prevention Practices and Improve Data on These Infections: GAO-08-673T, April 16, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 17 pages) Accessible Text
Health-Care-Associated Infections in Hospitals: Leadership Needed from HHS to Prioritize Prevention Practices and Improve Data on These Infections: GAO-08-283, March 31, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 61 pages) Accessible Text
Defense Acquisitions: Assessments of Selected Weapon Programs: GAO-08-467SP, March 31, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 205 pages) Accessible Text
Best Practices: Increased Focus on Requirements and Oversight Needed to Improve DOD's Acquisition Environment and Weapon System Quality: GAO-08-294, February 1, 2008; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 61 pages) Accessible Text
Business Systems Modernization: Department of the Navy Needs to Establish Management Structure and Fully Define Policies and Procedures for Institutionally Managing Investments: GAO-08-53, October 31, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 44 pages) Accessible Text
Information Technology: FBI Following a Number of Key Acquisition Practices on New Case Management System but Improvements Still Needed: GAO-07-912, July 31, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 61 pages) Accessible Text
2010 Census: Diversity in Human Capital, Outreach Efforts Can Benefit the 2010 Census: GAO-07-1132T, July 26, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 21 pages) Accessible Text
Defense Acquisitions: Realistic Business Cases Needed to Execute Navy Shipbuilding Programs: GAO-07-943T, July 24, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 26 pages) Accessible Text
USCIS Transformation: Improvements to Performance, Human Capital, and Information Technology Management Needed as Modernization Proceeds: GAO-07-1013R, July 17, 2007; Summary (HTML) Full Report (PDF, 66 pages) Accessible Text
Cost Assessment Guide: Best Practices for Estimating and Managing Program Costs--Exposure Draft: GAO-07-1134SP, July 2, 2007; Summary (HTML) Full Report (PDF, 349 pages)
Defense Logistics: Efforts to Improve Distribution and Supply Support for Joint Military Operations Could Benefit from a Coordinated Management Approach: GAO-07-807, June 29, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 64 pages) Accessible Text
Homeland Security: Transforming Departmentwide Financial Management Systems Remains a Challenge: GAO-07-1041T, June 28, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 15 pages) Accessible Text
Homeland Security: Departmentwide Integrated Financial Management Systems Remain a Challenge: GAO-07-536, June 21, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 61 pages) Accessible Text
United Nations Organizations: Oversight and Accountability Could Be Strengthened by Further Instituting International Best Practices: GAO-07-597, June 18, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 91 pages) Accessible Text
Business Systems Modernization: DOD Needs to Fully Define Policies and Procedures for Institutionally Managing Investments: GAO-07-538, May 11, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 56 pages) Accessible Text
Defense Acquisitions: Improved Management and Oversight Needed to Better Control DOD's Acquisition of Services: GAO-07-832T, May 10, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 23 pages) Accessible Text
Defense Transportation: DOD Has Taken Actions to Incorporate Lessons Learned in Transforming Its Freight Distribution System: GAO-07-675R, May 8, 2007; Summary (HTML) Full Report (PDF, 26 pages) Accessible Text
Information Technology: DHS Needs to Fully Define and Implement Policies and Procedures for Effectively Managing Investments: GAO-07-424, April 27, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 43 pages) Accessible Text
Space Acquisitions: Actions Needed to Expand and Sustain Use of Best Practices: GAO-07-730T, April 19, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 28 pages) Accessible Text
Defense Acquisitions: Assessments of Selected Weapon Programs: GAO-07-406SP, March 30, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 178 pages) Accessible Text
Best Practices: An Integrated Portfolio Management Approach to Weapon System Investments Could Improve DOD's Acquisition Outcomes: GAO-07-388, March 30, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 48 pages) Accessible Text
Defense Acquisitions: Issues Concerning Airlift and Tanker Programs: GAO-07-566T, March 7, 2007; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 24 pages) Accessible Text
United Nations: Renovation Planning Follows Industry Practices, but Procurement and Oversight Could Present Challenges: GAO-07-31, November 16, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 41 pages) Accessible Text
Best Practices: Stronger Practices Needed to Improve DOD Technology Transition Processes: GAO-06-883, September 14, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 64 pages) Accessible Text
National Transportation Safety Board: Preliminary Observations on the Value of Comprehensive Planning, and Greater Use of Leading Practices and the Training Academy: GAO-06-801T, May 24, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 48 pages) Accessible Text
2010 Census: Census Bureau Generally Follows Selected Leading Acquisition Planning Practices, but Continued Management Attention Is Needed to Help Ensure Success: GAO-06-277, May 18, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 52 pages) Accessible Text
Hurricane Katrina: Improving Federal Contracting Practices in Disaster Recovery Operations: GAO-06-714T, May 4, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 16 pages) Accessible Text
Space Acquisitions: Improvements Needed in Space Systems Acquisitions and Keys to Achieving Them: GAO-06-626T, April 6, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 21 pages) Accessible Text
Defense Acquisitions: Assessments of Selected Major Weapon Programs: GAO-06-391, March 31, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 149 pages) Accessible Text
Financial Management Systems: DHS Has an Opportunity to Incorporate Best Practices in Modernization Efforts: GAO-06-553T, March 29, 2006; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 22 pages) Accessible Text
DOD Systems Modernization: Planned Investment in the Naval Tactical Command Support System Needs to be Reassessed: GAO-06-215, December 5, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 102 pages) Accessible Text
Survey on Program Manager Effectiveness: GAO-06-112SP, November 30, 2005; Summary (HTML)
Best Practices: Better Support of Weapon System Program Managers Needed to Improve Outcomes: GAO-06-110, November 30, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 77 pages) Accessible Text
Results-Oriented Government: Practices That Can Help Enhance and Sustain Collaboration among Federal Agencies: GAO-06-15, October 21, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 43 pages) Accessible Text
DOD Business Systems Modernization: Navy ERP Adherence to Best Business Practices Critical to Avoid Past Failures: GAO-05-858, September 29, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 66 pages) Accessible Text
Managing For Results: Enhancing Agency Use of Performance Information for Management Decision Making: GAO-05-927, September 9, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 49 pages) Accessible Text
Information Technology: FBI Is Taking Steps to Develop an Enterprise Architecture, but Much Remains to Be Accomplished: GAO-05-363, September 9, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 47 pages) Accessible Text
Federal Aviation Administration: Stronger Architecture Program Needed to Guide Systems Modernization Efforts: GAO-05-266, April 29, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 45 pages) Accessible Text
Defense Acquisitions: Assessments of Selected Major Weapon Programs: GAO-05-301, March 31, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 150 pages) Accessible Text
Federal-Aid Highways: FHWA Needs a Comprehensive Approach to Improving Project Oversight: GAO-05-173, January 31, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 55 pages) Accessible Text
Diversity Management: Expert-Identified Leading Practices and Agency Examples: GAO-05-90, January 14, 2005; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 47 pages) Accessible Text
Port Security: Better Planning Needed to Develop and Operate Maritime Worker Identification Card Program: GAO-05-106, December 10, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, pages) Accessible Text
Air Traffic Control: FAA's Acquisition Management Has Improved, but Policies and Oversight Need Strengthening to Help Ensure Results: GAO-05-23, November 12, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 79 pages) Accessible Text
Informing Our Nation: Improving How to Understand and Assess the USA's Position and Progress: GAO-05-1, November 10, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 246 pages) Accessible Text
Foreign Military Sales: DOD Needs to Take Additional Actions to Prevent Unauthorized Shipments of Spare Parts: GAO-05-17, November 9, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 22 pages) Accessible Text
Best Practices: Using Spend Analysis to Help Agencies Take a More Strategic Approach to Procurement: GAO-04-870, September 16, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 44 pages) Accessible Text
Intelligence Reform: Human Capital Considerations Critical to 9/11 Commission's Proposed Reforms: GAO-04-1084T, September 14, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 21 pages) Accessible Text
Information Technology: Foundational Steps Being Taken to Make Needed FBI Systems Modernization Management Improvements: GAO-04-842, September 10, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 62 pages) Accessible Text
Posthearing Questions Related to Assessing Progress in Human Capital Management: GAO-04-1072R, September 3, 2004; Summary (HTML) Full Report (PDF, 10 pages) Accessible Text
Defense Acquisitions: Challenges Facing the DD(X) Destroyer Program: GAO-04-973, September 3, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 33 pages) Accessible Text
Defense Management: Opportunities to Enhance the Implementation of Performance-Based Logistics: GAO-04-715, August 16, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 33 pages) Accessible Text
Information Technology: DOD's Acquisition Policies and Guidance Need to Incorporate Additional Best Practices and Controls: GAO-04-722, July 30, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 56 pages) Accessible Text
Information Technology: Training Can Be Enhanced by Greater Use of Leading Practices: GAO-04-791, June 24, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 82 pages) Accessible Text
Small Business Administration: New Service for Lender Oversight Reflects Some Best Practices, but Strategy for Use Lags Behind: GAO-04-610, June 8, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 46 pages) Accessible Text
DOD Business Systems Modernization: Limited Progress in Development of Business Enterprise Architecture and Oversight of Information Technology Investments: GAO-04-731R, May 17, 2004; Summary (HTML) Full Report (PDF, 57 pages) Accessible Text
Additional Posthearing Questions Related to Proposed Department of Homeland Security (DHS) Human Capital Regulations: GAO-04-617R, April 30, 2004; Summary (HTML) Full Report (PDF, 6 pages) Accessible Text
Defense Acquisitions: Assessments of Major Weapon Programs: GAO-04-248, March 31, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 139 pages) Accessible Text
Information Technology Investment Management: A Framework for Assessing and Improving Process Maturity: GAO-04-394G, March 1, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 142 pages) Accessible Text
Intercity Passenger Rail: Amtrak's Management of Northeast Corridor Improvements Demonstrates Need for Applying Best Practices: GAO-04-94, February 27, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 81 pages) Accessible Text
Tax Administration: IRS Issued Advanced Child Tax Credit Payments on Time but Should Study Lessons Learned: GAO-04-372, February 17, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 27 pages) Accessible Text
Human Capital: Selected Agencies' Experiences and Lessons Learned in Designing Training and Development Programs: GAO-04-291, January 30, 2004; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 64 pages) Accessible Text
Best Practices: Using A Knowledge-Based Approach To Improve Weapon Acquisition: GAO-04-386SP, January 1, 2004; Summary (HTML) Full Report (PDF, 10 pages) Accessible Text
Best Practices: Highlights of the Knowledge-Based Approach Used to Improve Weapon Acquisition: GAO-04-392SP, January 1, 2004; Summary (HTML) Full Report (PDF, 2 pages)
Microenterprise Development: USAID's Program Has Met Some Goals; Annual Reporting Has Limitations: GAO-04-171, November 17, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 74 pages) Accessible Text
Defense Acquisitions: DOD's Revised Policy Emphasizes Best Practices, but More Controls Are Needed: GAO-04-53, November 10, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 37 pages) Accessible Text
Electronic Government: Potential Exists for Enhancing Collaboration on Four Initiatives: GAO-04-6, October 10, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 58 pages) Accessible Text
Human Capital: Succession Planning and Management Is Critical Driver of Organizational Transformation: GAO-04-127T, October 1, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 11 pages) Accessible Text
Information Technology: FBI Needs an Enterprise Architecture to Guide Its Modernization Activities: GAO-03-959, September 25, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 30 pages) Accessible Text
Human Capital: Insights for U.S. Agencies from Other Countries' Succession Planning and Management Initiatives: GAO-03-914, September 15, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 30 pages) Accessible Text
Bureau of Land Management: Plan Needed to Sustain Progress in Establishing IT Investment Management Capabilities: GAO-03-1025, September 12, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 40 pages) Accessible Text
Contract Management: High-Level Attention Needed to Transform DOD Services Acquisition: GAO-03-935, September 10, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 29 pages) Accessible Text
Military Education: DOD Needs to Align Academy Preparatory Schools' Mission Statements with Overall Guidance and Establish Performance Goals: GAO-03-1017, September 10, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 57 pages) Accessible Text
Foreign Affairs: Effective Stewardship of Resources Essential to Efficient Operations at State Department, USAID: GAO-03-1009T, September 4, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 28 pages) Accessible Text
Grants Management: EPA Needs to Strengthen Efforts to Address Persistent Challenges: GAO-03-846, August 29, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 79 pages) Accessible Text
Information Technology: Executive office for U.S. Attorneys Needs to Institutionalize Key IT Management Disciplines: GAO-03-751, July 25, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 60 pages) Accessible Text
Depot Maintenance: Key Unresolved Issues Affect the Army Depot System's Viability: GAO-03-682, July 7, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 37 pages) Accessible Text
Results-Oriented Cultures: Implementation Steps to Assist Mergers and Organizational Transformations: GAO-03-669, July 2, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 42 pages) Accessible Text
Competitive Sourcing: Implementation Will Be Key to Success of New Circular A-76: GAO-03-943T, June 26, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 12 pages) Accessible Text
Workforce Investment Act: One-Stop Centers Implemented Strategies to Strengthen Services and Partnerships, but More Research and Information Sharing is Needed: GAO-03-725, June 18, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 64 pages) Accessible Text
Best Practices: Improved Knowledge of DOD Service Contracts Could Reveal Significant Savings: GAO-03-661, June 9, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 49 pages) Accessible Text
Humanitarian Assistance: Protecting Refugee Women and Girls Remains a Significant Challenge: GAO-03-663, May 23, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 63 pages) Accessible Text
Defense Acquisitions: Assessments of Major Weapon Programs: GAO-03-476, May 15, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 80 pages) Accessible Text
DOD Civilian Personnel: Improved Strategic Planning Needed to Help Ensure Viability of DOD's Civilian Industrial Workforce: GAO-03-472, April 30, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 71 pages) Accessible Text
Business Modernization: Improvements Needed in Management of NASA's Integrated Financial Management Program: GAO-03-507, April 30, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 79 pages) Accessible Text
Information Technology: DOD Needs to Leverage Lessons Learned from Its Outsourcing Projects: GAO-03-371, April 25, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 101 pages) Accessible Text
Best Practices: Better Acquisition Outcomes Are Possible If DOD Can Apply Lessons from F/A-22 Program: GAO-03-645T, April 11, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 27 pages) Accessible Text
Human Capital: Selected Agency Actions to Integrate Human Capital Approaches to Attain Mission Results: GAO-03-446, April 11, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 36 pages) Accessible Text
Highway Research: DOT's Actions to Implement Best Practices for Setting Research Agendas and Evaluating Outcomes: GAO-03-640T, April 10, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 15 pages) Accessible Text
Depot Maintenance: Public-Private Partnerships Have Increased, but Long-Term Growth and Results Are Uncertain: GAO-03-423, April 10, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 74 pages) Accessible Text
Fiscal Year 2004 Budget Request: U.S. General Accounting Office: GAO-03-622T, April 9, 2003; Summary (HTML) Full Report (PDF, 24 pages) Accessible Text
Overseas Presence: Rightsizing Framework Can Be Applied at U.S. Diplomatic Posts in Developing Countries: GAO-03-396, April 7, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 36 pages) Accessible Text
Information Technology: A Framework for Assessing and Improving Enterprise Architecture Management (Version 1.1): GAO-03-584G, April 1, 2003; Summary (HTML) Full Report (PDF, 37 pages) Accessible Text
Fiscal Year 2004 Budget Request: U.S. General Accounting Office: GAO-03-580T, March 27, 2003; Summary (HTML) Full Report (PDF, 24 pages) Accessible Text
Sourcing and Acquisition: Challenges Facing the Department of Defense: GAO-03-574T, March 19, 2003; Summary (HTML) Full Report (PDF, 15 pages) Accessible Text
Customs Service Modernization: Automated Commercial Environment Progressing, but Further Acquisition Management Improvements Needed: GAO-03-406, February 28, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 60 pages) Accessible Text
Best Practices: Setting Requirements Differently Could Reduce Weapon Systems' Total Ownership Costs: GAO-03-57, February 11, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 77 pages) Accessible Text
Human Capital Management: FAA's Reform Effort Requires a More Strategic Approach: GAO-03-156, February 3, 2003; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 75 pages) Accessible Text
Federal Student Aid: Progress in Integrating Pell Grant and Direct Loan Systems and Processes, but Critical Work Remains: GAO-03-241, December 31, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 27 pages) Accessible Text
Results-Oriented Management: Agency Crosscutting Actions and Plans in Border Control, Flood Mitigation and Insurance, Wetlands, and Wildland Fire Management: GAO-03-321, December 20, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 66 pages) Accessible Text
September 11: More Effective Collaboration Could Enhance Charitable Organizations' Contributions in Disasters: GAO-03-259, December 19, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 43 pages) Accessible Text
Lessons Learned From Electricity Restructuring: Transition to Competitive Markets Underway, but Full Benefits Will Take Time and Effort to Achieve: GAO-03-271, December 17, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 74 pages) Accessible Text
Contract Management: Government Faces Challenges in Gathering Socioeconomic Data on Purchase Card Merchants: GAO-03-56, December 13, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 32 pages) Accessible Text
Electronic Government: Selection and Implementation of the Office of Management and Budget's 24 Initiatives: GAO-03-229, November 22, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 70 pages) Accessible Text
Highlights of a GAO Forum: Mergers and Transformation: Lessons Learned for a Department of Homeland Security and Other Federal Agencies: GAO-03-293SP, November 14, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 16 pages) Accessible Text
2000 Census: Lessons Learned for Planning a More Cost-Effective 2010 Census: GAO-03-40, October 31, 2002; Summary (HTML) Full Report (PDF, 49 pages) Accessible Text
United States Postal Service: Opportunities to Strengthen IT Investment Management Capabilities: GAO-03-3, October 15, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 91 pages) Accessible Text
Oregon Inlet Jetty Project: Environmental and Economic Concerns Need to Be Resolved: GAO-02-803, September 30, 2002; Summary (HTML) Full Report (PDF, 95 pages) Accessible Text
Results-Oriented Cultures: Using Balanced Expectations to Manage Senior Executive Performance: GAO-02-966, September 27, 2002; Summary (HTML) Highlights Page (PDF) Full Report (PDF, 53 pages) Accessible Text
Information Technology: Greater Use of Best Practices Can Reduce Risks in Acquiring Defense Health Care System: GAO-02-345, September 26, 2002; Summary (HTML) Full Report (PDF, 60 pages) Accessible Text
Chemical Weapons: Lessons Learned Program Generally Effective but Could Be Improved and Expanded: GAO-02-890, September 10, 2002; Summary (HTML) Full Report (PDF, 42 pages) Accessible Text
September 11: Interim Report on the Response of Charities: GAO-02-1037, September 3, 2002; Summary (HTML) Full Report (PDF, 41 pages) Accessible Text
Results-Oriented Cultures: Insights for U.S. Agencies from Other Countries' Performance Management Initiatives: GAO-02-862, August 2, 2002; Summary (HTML) Full Report (PDF, 48 pages) Accessible Text
Best Practices: Capturing Design and Manufacturing Knowledge Early Improves Acquisition Outcomes: GAO-02-701, July 15, 2002; Summary (HTML) Full Report (PDF, 77 pages) Accessible Text
Internal Revenue Service: Improving Adequacy of Information Systems Budget Justification: GAO-02-704, June 28, 2002; Summary (HTML) Full Report (PDF, 13 pages) Accessible Text
Defense Space Activities: Status of Reorganization: GAO-02-772R, June 26, 2002; Summary (HTML) Full Report (PDF, 20 pages)
DOD Management: Examples of Inefficient and Ineffective Business Processes: GAO-02-873T, June 25, 2002; Summary (HTML) Full Report (PDF, 39 pages) Accessible Text
Medicare: Challenges Remain in Setting Payments for Medical Equipment and Supplies and Covered Drugs: GAO-02-833T, June 12, 2002; Summary (HTML) Full Report (PDF, 19 pages)
Research and Development: Lessons Learned from Previous Research Could Benefit FreedomCAR Initiative: GAO-02-810T, June 6, 2002; Summary (HTML) Full Report (PDF, 10 pages)
Highway Research: Systematic Selection and Evaluation Processes Needed for Research Program: GAO-02-573, May 24, 2002; Summary (HTML) Full Report (PDF, 35 pages) Accessible Text
Prescription Drugs: State Monitoring Programs Provide Useful Tool to Reduce Diversion: GAO-02-634, May 17, 2002; Summary (HTML) Full Report (PDF, 27 pages)
Tax Administration: Continued Progress Modernizing IRS Depends on Managing Risks: GAO-02-715T, May 14, 2002; Summary (HTML) Full Report (PDF, 29 pages)
Overseas Presence: Observations on a Rightsizing Framework: GAO-02-659T, May 1, 2002; Summary (HTML) Full Report (PDF, 18 pages)
Performance Reporting: Few Agencies Reported on the Completeness and Reliability of Performance Data: GAO-02-372, April 26, 2002; Summary (HTML) Full Report (PDF, 18 pages)
Architect of the Capitol: Management and Accountability Framework Needed to Lead and Execute Change: GAO-02-632T, April 17, 2002; Summary (HTML) Full Report (PDF, 52 pages)
Desktop Outsourcing: Positive Results Reported, but Analyses Could Be Strengthened: GAO-02-329, March 29, 2002; Summary (HTML) Full Report (PDF, 68 pages)
DOD Financial Management: Integrated Approach, Accountability, Transparency, and Incentives Are Keys to Effective Reform: GAO-02-537T, March 20, 2002; Summary (HTML) Full Report (PDF, 24 pages)
Information Technology: Defense Information Systems Agency Can Improve Investment Planning and Management Controls: GAO-02-50, March 15, 2002; Summary (HTML) Full Report (PDF, 76 pages)
DOD Financial Management: Integrated Approach, Accountability, Transparency, and Incentives Are Keys to Effective Reform: GAO-02-497T, March 6, 2002; Summary (HTML) Full Report (PDF, 21 pages)
Executive Guide: Best Practices in Achieving Consistent, Accurate Physical Counts of Inventory and Related Property: GAO-02-447G, March 1, 2002; Summary (HTML) Full Report (PDF, 79 pages)
Contract Management: Answers to Hearing Questions Regarding the Service Acquisition Reform Act: GAO-02-503R, March 1, 2002; Summary (HTML) Full Report (PDF, 3 pages)
Farm Credit Administration: Safety and Soundness Oversight of the Farm Credit System: GAO-02-324R, February 28, 2002; Summary (HTML) Full Report (PDF, 5 pages)
Defense Logistics: Opportunities to Improve the Army's and Navy's Decision-making Process for Weapons Systems Support: GAO-02-306, February 28, 2002; Summary (HTML) Full Report (PDF, 32 pages)
Defense Acquisition: DOD Faces Challenges in Implementing Best Practices: GAO-02-469T, February 27, 2002; Summary (HTML) Full Report (PDF, 28 pages)
Managing For Results: Next Steps to Improve the Federal Government's Management and Performance: GAO-02-439T, February 15, 2002; Summary (HTML) Full Report (PDF, 13 pages)
2000 Census: Best Practices and Lessons Learned for More Cost-Effective Nonresponse Follow-up: GAO-02-196, February 11, 2002; Summary (HTML) Full Report (PDF, 53 pages)
Drug Control: Efforts to Develop Alternatives to Cultivating Illicit Crops in Colombia Have Made Little Progress and Face Serious Obstacles: GAO-02-291, February 8, 2002; Summary (HTML) Full Report (PDF, 55 pages)
Defense Management: Industry Practices Can Help Military Exchanges Better Assure That Their Goods Are Not Made by Child or Forced Labor: GAO-02-256, January 31, 2002; Summary (HTML) Full Report (PDF, 45 pages)
NASA: Better Mechanisms Needed for Sharing Lessons Learned: GAO-02-195, January 30, 2002; Summary (HTML) Full Report (PDF, 54 pages)
Best Practices: Taking a Strategic Approach Could Improve DOD's Acquisition of Services: GAO-02-230, January 18, 2002; Summary (HTML) Full Report (PDF, 32 pages)
Information Technology: Leading Commercial Practices for Outsourcing of Services: GAO-02-214, November 30, 2001; Summary (HTML) Full Report (PDF, 41 pages)
Debt Management: Insights and Tools From Selected Nations: GAO-02-14, November 21, 2001; Summary (HTML) Full Report (PDF, 44 pages)
Military Transformation: Army Has a Comprehensive Plan for Managing Its Transformation but Faces Major Challenges: GAO-02-96, November 16, 2001; Summary (HTML) Full Report (PDF, 52 pages)
Joint Strike Fighter Acquisition: Mature Critical Technologies Needed to Reduce Risks: GAO-02-39, October 19, 2001; Summary (HTML) Full Report (PDF, 23 pages)
Information Sharing: Practices That Can Benefit Critical Infrastructure Protection: GAO-02-24, October 15, 2001; Summary (HTML) Full Report (PDF, 39 pages)
Strategies to Manage Improper Payments: Learning From Public and Private Sector Organizations: GAO-02-69G, October 1, 2001; Summary (HTML) Full Report (PDF, 70 pages)
Human Capital: Practices That Empowered and Involved Employees: GAO-01-1070, September 14, 2001; Summary (HTML) Full Report (PDF, 36 pages)
Defense Logistics: Air Force Lacks Data to Assess Contractor Logistics Support Approaches: GAO-01-618, September 7, 2001; Summary (HTML) Full Report (PDF, 38 pages)
VA Health Care: More National Action Needed to Reduce Waiting Times, but Some Clinics Have Made Progress: GAO-01-953, August 31, 2001; Summary (HTML) Full Report (PDF, 26 pages)
2000 Census: Review of Partnership Program Highlights Best Practices for Future Operations: GAO-01-579, August 20, 2001; Summary (HTML) Full Report (PDF, 47 pages)
Residential Energy Assistance: Effectiveness of Demonstration Program as Yet Undetermined: GAO-01-723, August 17, 2001; Summary (HTML) Full Report (PDF, 76 pages)
Defense Acquisitions: Actions to Improve Navy SPAWAR Low-Rate Initial Production Decisions: GAO-01-735, August 7, 2001; Summary (HTML) Full Report (PDF, 20 pages)
Mass Transit: Many Management Successes at WMATA, but Capital Planning Could Be Enhanced: GAO-01-744, July 3, 2001; Summary (HTML) Full Report (PDF, 74 pages)
Executive Guide: Best Practices in Achieving Consistent, Accurate Physical Counts of Inventory and Related Property: GAO-01-763G, July 1, 2001; Summary (HTML) Full Report (PDF, 71 pages)
Defense Acquisition: Comanche Program Objectives Need to Be Revised to More Achievable Levels: GAO-01-450, June 7, 2001; Summary (HTML) Full Report (PDF, 25 pages)
Defense Acquisition: Army Transformation Faces Weapon Systems Challenges: GAO-01-311, May 21, 2001; Summary (HTML) Full Report (PDF, 26 pages)
Information Technology: Architecture Needed to Guide Modernization of DOD's Financial Operations: GAO-01-525, May 17, 2001; Summary (HTML) Full Report (PDF, 43 pages)
Best Practices: DOD Teaming Practices Not Achieving Potential Results: GAO-01-510, April 10, 2001; Summary (HTML) Full Report (PDF, 64 pages)
DOD Information Technology: Software and Systems Process Improvement Programs Vary in Use of Best Practices: GAO-01-116, March 30, 2001; Summary (HTML) Full Report (PDF, 71 pages)
Restructuring of the District of Columbia Department of Public Works' Division of Transportation: GAO-01-347R, March 16, 2001; Summary (HTML) Full Report (PDF, 19 pages)
Best Practices: Better Matching of Needs and Resources Will Lead to Better Weapon System Outcomes: GAO-01-288, March 8, 2001; Summary (HTML) Full Report (PDF, 80 pages)
Defense Acquisitions: Readiness of the Marine Corps' V-22 Aircraft for Full-Rate Production: GAO-01-369R, February 20, 2001; Summary (HTML) Full Report (PDF, 35 pages)
Regulatory Management: Communication About Technology-Based Innovations Can Be Improved: GAO-01-232, February 12, 2001; Summary (HTML) Full Report (PDF, 39 pages)
Executive Guide: Maximizing the Success of Chief Information Officers: Learning From Leading Organizations: GAO-01-376G, February 1, 2001; Summary (HTML) Full Report (PDF, 70 pages)
Determining Performance and Accountability Challenges and High Risks: GAO-01-159SP, November 1, 2000; Summary (HTML) Full Report (PDF, 19 pages)
Managing for Results: Emerging Benefits From Selected Agencies' Use of Performance Agreements: GAO-01-115, October 30, 2000; Summary (HTML) Full Report (PDF, 41 pages)
Program Evaluation: Studies Helped Agencies Measure or Explain Program Performance: GGD-00-204, September 29, 2000; Summary (HTML) Full Report (PDF, 36 pages)
Year 2000 Computing Challenge: Lessons Learned Can Be Applied to Other Management Challenges: AIMD-00-290, September 12, 2000; Summary (HTML) Full Report (PDF, 76 pages)
Human Capital: A Self-Assessment Checklist for Agency Leaders: OCG-00-14G, September 1, 2000; Summary (HTML) Full Report (PDF, 44 pages)
Customer Service: Human Capital Management at Selected Public and Private Call Centers: GGD-00-161, August 22, 2000; Summary (HTML) Full Report (PDF, 44 pages)
Best Practices: A More Constructive Test Approach Is Key to Better Weapon System Outcomes: NSIAD-00-199, July 31, 2000; Summary (HTML) Full Report (PDF, 71 pages)
Department of Defense: Implications of Financial Management Issues: T-AIMD/NSIAD-00-264, July 20, 2000; Summary (HTML) Full Report (PDF, 34 pages)
Federal Facilities Council's Report on the Role of Facility Design Reviews in Facilities Construction: GGD-00-172R, July 11, 2000; Summary (HTML) Full Report (PDF, 36 pages)
Electronic Signature: Sanction of the Department of State's System: AIMD-00-227R, July 10, 2000; Summary (HTML) Full Report (PDF, 2 pages)
Federal Rulemaking: Agencies' Use of Information Technology to Facilitate Public Participation: GGD-00-135R, June 30, 2000; Summary (HTML) Full Report (PDF, 24 pages)
Defense Software: Review of Defense Report on Software Development Best Practices: AIMD-00-209R, June 15, 2000; Summary (HTML) Full Report (PDF, 7 pages)
Information Technology Management: SBA Needs to Establish Policies and Procedures for Key IT Processes: AIMD-00-170, May 31, 2000; Summary (HTML) Full Report (PDF, 100 pages)
Defense Acquisitions: Decisions on the Joint Strike Fighter Will Be Critical for Acquisition Reform: T-NSIAD-00-173, May 10, 2000; Summary (HTML) Full Report (PDF, 22 pages)
IRS Modernization: Long-term Effort Under Way, but Significant Challenges Remain: T-GGD/AIMD-00-154, May 3, 2000; Summary (HTML) Full Report (PDF, 16 pages)
Information Technology Investment Management: A Framework for Assessing and Improving Process Maturity (Exposure Draft): AIMD-10.1.23, May 1, 2000; Summary (HTML) Full Report (PDF, 172 pages)
Information Technology Investment Management: An Overview of GAO's Assessment Framework (Exposure Draft): AIMD-00-155, May 1, 2000; Summary (HTML) Full Report (PDF, 10 pages)
Welfare Reform: Improving State Automated Systems Requires Coordinated Federal Effort: HEHS-00-48, April 27, 2000; Summary (HTML) Full Report (PDF, 90 pages)
Defense Acquisition: Employing Best Practices Can Shape Better Weapon System Decisions: T-NSIAD-00-137, April 26, 2000; Summary (HTML) Full Report (PDF, 18 pages)
Veterans' Benefits: Promising Claims-Processing Practices Need to Be Evaluated: HEHS-00-65, April 7, 2000; Summary (HTML) Full Report (PDF, 25 pages)
Executive Guide: Creating Value Through World-class Financial Management: AIMD-00-134, April 1, 2000; Summary (HTML) Full Report (PDF, 60 pages)
VA Systems Security: Information System Controls at the New Mexico VA Health Care System: AIMD-00-88R, March 24, 2000; Summary (HTML) Full Report (PDF, 19 pages)
Health Care Access: Programs for Underserved Populations Could Be Improved: T-HEHS-00-81, March 23, 2000; Summary (HTML) Full Report (PDF, 23 pages)
Community Health Centers: Adapting to Changing Health Care Environment Key to Continued Success: HEHS-00-39, March 10, 2000; Summary (HTML) Full Report (PDF, 54 pages)
Medicaid Managed Care: Challenges in Implementing Safeguards for Children With Special Needs: HEHS-00-37, March 3, 2000; Summary (HTML) Full Report (PDF, 71 pages)
U.S. Infrastructure: Funding Trends and Opportunities to Improve Investment Decisions: RCED/AIMD-00-35, February 7, 2000; Summary (HTML) Full Report (PDF, 73 pages)
Human Capital: Key Principles From Nine Private Sector Organizations: GGD-00-28, January 31, 2000; Summary (HTML) Full Report (PDF, 36 pages)
Defense Inventory: Opportunities Exist to Expand the Use of Defense Logistics Agency Best Practices: NSIAD-00-30, January 26, 2000; Summary (HTML) Full Report (PDF, 35 pages)
Defense Inventory: Improved Management Framework Needed to Guide Air Force Best Practice Initiatives: NSIAD-00-2, November 18, 1999; Summary (HTML) Full Report (PDF, 30 pages)
Information Security Risk Assessment: Practices of Leading Organizations: AIMD-00-33, November 1, 1999; Summary (HTML) Full Report (PDF, 50 pages)
Managing for Results: Strengthening Regulatory Agencies' Performance Management Practices: GGD-00-10, October 28, 1999; Summary (HTML) Full Report (PDF, 68 pages)
Defense Inventory: Improved Management Framework Needed to Guide Navy Best Practice Initiatives: NSIAD-00-1, October 21, 1999; Summary (HTML) Full Report (PDF, 30 pages)
Management Reform: Elements of Successful Improvement Initiatives: T-GGD-00-26, October 15, 1999; Summary (HTML) Full Report (PDF, 20 pages)
Reported Medicaid Year 2000 Readiness: AIMD-00-22R, October 5, 1999; Summary (HTML) Full Report (PDF, 35 pages)
Certification Requirements: New Guidance Should Encourage Transparency in Agency Decisionmaking: GGD-99-170, September 24, 1999; Summary (HTML) Full Report (PDF, 44 pages)
Defense Inventory: Improved Management Framework Needed to Guide Army Best Practice Initiatives: NSIAD-99-217, September 14, 1999; Summary (HTML) Full Report (PDF, 32 pages)
Medicaid Enrollment: Amid Declines, State Efforts to Ensure Coverage After Welfare Reform Vary: HEHS-99-163, September 10, 1999; Summary (HTML) Full Report (PDF, 64 pages)
Unmanned Aerial Vehicles: DOD's Demonstration Approach Has Improved Project Outcomes: NSIAD-99-33, August 30, 1999; Summary (HTML) Full Report (PDF, 19 pages)
Best Practices: DOD Training Can Do More to Help Weapon System Programs Implement Best Practices: NSIAD-99-206, August 16, 1999; Summary (HTML) Full Report (PDF, 76 pages)
Anti-Car Theft Act: Issues Concerning Additional Federal Funding of Vehicle Title System: GGD-99-132, August 13, 1999; Summary (HTML) Full Report (PDF, 24 pages)
Best Practices: Better Management of Technology Development Can Improve Weapon System Outcomes: NSIAD-99-162, July 30, 1999; Summary (HTML) Full Report (PDF, 80 pages)
Performance Plans: Selected Approaches for Verification and Validation of Agency Performance Information: GGD-99-139, July 30, 1999; Summary (HTML) Full Report (PDF, 52 pages)
USDA Information Security: Weaknesses at National Finance Center Increase Risk of Fraud, Misuse, and Improper Disclosure: AIMD-99-227, July 30, 1999; Summary (HTML) Full Report (PDF, 21 pages)
Indian Trust Funds: Challenges Facing Interior's Implementation of New Trust Asset and Accounting Management System: T-AIMD-99-238, July 14, 1999; Summary (HTML) Full Report (PDF, 18 pages)
Medicare Contractors: Despite Its Efforts, HCFA Cannot Ensure Their Effectiveness or Integrity: HEHS-99-115, July 14, 1999; Summary (HTML) Full Report (PDF, 84 pages)
Food Stamp Program: Households Collect Benefits for Persons Disqualified for Intentional Program Violations: RCED-99-180, July 8, 1999; Summary (HTML) Full Report (PDF, 35 pages)
Dietary Supplements: Uncertainties in Analyses Underlying FDA's Proposed Rule on Ephedrine Alkaloids: HEHS/GGD-99-90, July 2, 1999; Summary (HTML) Full Report (PDF, 83 pages)
Recovery Auditing: Reducing Overpayments, Achieving Accountability, and the Government Waste Corrections Act of 1999: T-NSIAD-99-213, June 29, 1999; Summary (HTML) Full Report (PDF, 14 pages)
Defense Transportation: Plan Needed for Evaluating the Navy Personal Property Pilot: NSIAD-99-138, June 23, 1999; Summary (HTML) Full Report (PDF, 19 pages)
GSA's Effort to Develop Year 2000 Business Continuity and Contingency Plans for Telecommunications Systems: AIMD-99-201R, June 16, 1999; Summary (HTML) Full Report (PDF, 6 pages)
Tax Systems Modernization: Results of Review of IRS' Initial Expenditure Plan: AIMD/GGD-99-206, June 15, 1999; Summary (HTML) Full Report (PDF, 25 pages)
U.S. Postal Service: Subcommittee Questions Concerning Year 2000 Challenges Facing the Service: AIMD-99-150R, April 23, 1999; Summary (HTML) Full Report (PDF, 8 pages)
Information Security: The Melissa Computer Virus Demonstrates Urgent Need for Stronger Protection Over Systems and Sensitive Data: T-AIMD-99-146, April 15, 1999; Summary (HTML) Full Report (PDF, 12 pages)
Defense Acquisition: Best Commercial Practices Can Improve Program Outcomes: T-NSIAD-99-116, March 17, 1999; Summary (HTML) Full Report (PDF, 22 pages)
SSA Disability Redesign: Actions Needed to Enhance Future Progress: HEHS-99-25, March 12, 1999; Summary (HTML) Full Report (PDF, 100 pages)
Gender Issues: Medical Support for Female Soldiers Deployed to Bosnia: NSIAD-99-58, March 10, 1999; Summary (HTML) Full Report (PDF, 39 pages)
Defense Health Care: Need for Top-to-Bottom Redesign of Pharmacy Programs: T-HEHS-99-75, March 10, 1999; Summary (HTML) Full Report (PDF, 16 pages)
State Department: Major Management Challenges and Program Risks: T-NSIAD/AIMD-99-99, March 4, 1999; Summary (HTML) Full Report (PDF, 20 pages)
Agency Performance Plans: Examples of Practices That Can Improve Usefulness to Decisionmakers: GGD/AIMD-99-69, February 26, 1999; Summary (HTML) Full Report (PDF, 55 pages)
HUD Information Systems: Improved Management Practices Needed to Control Integration Cost and Schedule: AIMD-99-25, December 18, 1998; Summary (HTML) Full Report (PDF, 47 pages)
Managing for Results: Measuring Program Results That Are Under Limited Federal Control: GGD-99-16, December 11, 1998; Summary (HTML) Full Report (PDF, 28 pages)
Executive Guide: Leading Practices in Capital Decision-Making: AIMD-99-32, December 1, 1998; Summary (HTML) Full Report (PDF, 80 pages)
Year 2000 Computing Crisis: A Testing Guide: AIMD-10.1.21, November 1, 1998; Summary (HTML) Full Report (PDF, 44 pages)
Financial Management: Comparison of the Arthur Andersen Study and the Ernst and Young Financial Audit of the National Institutes of Health: AIMD-99-9R, October 2, 1998; Summary (HTML) Full Report (PDF, 8 pages)
Department of State IRM: Modernization Program at Risk Absent Full Implementation of Key Best Practices: NSIAD-98-242, September 29, 1998; Summary (HTML) Full Report (PDF, 35 pages)
HIV/AIDS: Observations on USAID and U.N. Prevention Efforts: T-NSIAD-98-232, September 16, 1998; Summary (HTML) Full Report (PDF, 12 pages)
Year 2000 Computing Crisis: Business Continuity and Contingency Planning: AIMD-10.1.19, August 1, 1998; Summary (HTML) Full Report (PDF, 22 pages)
State Department: Options for Reducing Overseas Housing and Furniture Costs: NSIAD-98-128, July 31, 1998; Summary (HTML) Full Report (PDF, 49 pages)
Defense Health Care: Fully Integrated Pharmacy System Would Improve Service and Cost-Effectiveness: HEHS-98-176, June 12, 1998; Summary (HTML) Full Report (PDF, 86 pages)
Tax Administration: Increasing EFT Usage for Installment Agreements Could Benefit IRS: GGD-98-112, June 10, 1998; Summary (HTML) Full Report (PDF, 26 pages)
Executive Guide: Information Security Management--Learning From Leading Organizations: AIMD-98-68, May 1, 1998; Summary (HTML) Full Report (PDF, 69 pages)
Defense Health Care: Operational Difficulties and System Uncertainties Pose Continuing Challenges for TRICARE: HEHS-98-136R, April 10, 1998; Summary (HTML) Full Report (PDF, 10 pages)
The Results Act: An Evaluator's Guide to Assessing Agency Annual Performance Plans: GGD-10.1.20, April 1, 1998; Summary (HTML) Full Report (PDF, 51 pages)
HUD Management: Information on HUD's 2020 Management Reform Plan: RCED-98-86, March 20, 1998; Summary (HTML) Full Report (PDF, 36 pages)
Defense Acquisition: Improved Program Outcomes Are Possible: T-NSIAD-98-123, March 18, 1998; Summary (HTML) Full Report (PDF, 34 pages)
Best Practices: DOD Can Help Suppliers Contribute More to Weapon System Programs: NSIAD-98-87, March 17, 1998; Summary (HTML) Full Report (PDF, 73 pages)
Defense Management: Challenges Facing DOD in Implementing Defense Reform Initiatives: T-NSIAD/AIMD-98-122, March 13, 1998; Summary (HTML) Full Report (PDF, 36 pages)
Executive Guide: Measuring Performance and Demonstrating Results of Information Technology Investments: AIMD-98-89, March 1, 1998; Summary (HTML) Full Report (PDF, 86 pages)
Inventory Management: DOD Can Build on Progress by Using Best Practices for Reparable Parts: NSIAD-98-97, February 27, 1998; Summary (HTML) Full Report (PDF, 40 pages)
Best Practices: Successful Application to Weapon Acquisitions Requires Changes in DOD's Environment: NSIAD-98-56, February 24, 1998; Summary (HTML) Full Report (PDF, 85 pages)
Managing for Results: Experiences of Selected Credit Programs: GGD-98-41, February 19, 1998; Summary (HTML) Full Report (PDF, 60 pages)
Child Nutrition Programs: Reauthorization Issues: RCED-98-81R, February 13, 1998; Summary (HTML) Full Report (PDF, 14 pages)
Agencies' Annual Performance Plans Under the Results Act: An Assessment Guide to Facilitate Congressional Decisionmaking: GGD/AIMD-10.1.18, February 1, 1998; Summary (HTML) Full Report (PDF, 59 pages)
Defense Inventory Management: Expanding Use of Best Practices for Hardware Items Can Reduce Logistics Costs: NSIAD-98-47, January 20, 1998; Summary (HTML) Full Report (PDF, 32 pages)
Best Practices: Elements Critical to Successfully Reducing Unneeded RDT&E Infrastructure: NSIAD/RCED-98-23, January 8, 1998; Summary (HTML) Full Report (PDF, 97 pages)
State Department: Using Best Practices to Relocate Employees Could Reduce Costs and Improve Service: NSIAD-98-19, October 17, 1997; Summary (HTML) Full Report (PDF, 44 pages)
Year 2000 Computing Crisis: An Assessment Guide: AIMD-10.1.14, September 1, 1997; Summary (HTML) Full Report (PDF, 35 pages)
Superfund: Integrated Site Assessments May Expedite Cleanups: RCED-97-181, July 24, 1997; Summary (HTML) Full Report (PDF, 26 pages)
Inventory Management: Greater Use of Best Practices Could Reduce DOD's Logistics Costs: T-NSIAD-97-214, July 24, 1997; Summary (HTML) Full Report (PDF, 26 pages)
Internal Revenue Service: Issues Affecting IRS' Private Debt Collection Pilot: GGD-97-129R, July 18, 1997; Summary (HTML) Full Report (PDF, 8 pages)
The Results Act: Observations on VA's June 1997 Draft Strategic Plan: HEHS-97-174R, July 11, 1997; Summary (HTML) Full Report (PDF, 32 pages)
State Department: Provision of Residential Furniture Inconsistent With Best Practices: NSIAD-97-173R, June 10, 1997; Summary (HTML) Full Report (PDF, 18 pages)
School Meal Programs: Sharing Information on Best Practices May Improve Programs' Operations: RCED-97-126, May 21, 1997; Summary (HTML) Full Report (PDF, 39 pages)
Major Acquisitions: Significant Changes Underway in DOD's Earned Value Management Process: NSIAD-97-108, May 5, 1997; Summary (HTML) Full Report (PDF, 35 pages)
Agencies' Strategic Plans Under GPRA: Key Questions to Facilitate Congressional Review (Version 1): GGD-10.1.16, May 1, 1997; Summary (HTML) Full Report (PDF, 44 pages)
Inventory Management: The Army Could Reduce Logistics Costs for Aviation Parts by Adopting Best Practices: NSIAD-97-82, April 15, 1997; Summary (HTML) Full Report (PDF, 36 pages)
Business Process Reengineering Assessment Guide--Version 3: AIMD-10.1.15, April 1, 1997; Summary (HTML) Full Report (PDF, 75 pages)
Defense Inventory Management: Problems, Progress, and Additional Actions Needed: T-NSIAD-97-109, March 20, 1997; Summary (HTML) Full Report (PDF, 28 pages)
Hispanic Employment: Best Practices Used by Selected Agencies and Companies: GGD-97-46R, March 10, 1997; Summary (HTML) Full Report (PDF, 20 pages)
Managing For Results: Enhancing the Usefulness of GPRA Consultations Between the Executive Branch and Congress: T-GGD-97-56, March 10, 1997; Summary (HTML) Full Report (PDF, 15 pages)
Assessing Risks and Returns: A Guide for Evaluating Federal Agencies' IT Investment Decision-making: AIMD-10.1.13, February 3, 1997; Summary (HTML) Full Report (PDF, 110 pages)
High-Risk Series: Department of Energy Contract Management: HR-97-13, February 1, 1997; Summary (HTML) Full Report (PDF, 38 pages)
Managing Technology: Best Practices Can Improve Performance and Produce Results: T-AIMD-97-38, January 31, 1997; Summary (HTML) Full Report (PDF, 22 pages)
Best Practices: Commercial Quality Assurance Practices Offer Improvements for DOD: NSIAD-96-162, August 26, 1996; Summary (HTML) Full Report (PDF, 40 pages)
Inventory Management: Adopting Best Practices Could Enhance Navy Efforts to Achieve Efficiencies and Savings: NSIAD-96-156, July 12, 1996; Summary (HTML) Full Report (PDF, 36 pages)
Governmentwide Travel Management: Views on the Proposed Travel Reform and Savings Act: T-AIMD-96-127, July 9, 1996; Summary (HTML) Full Report (PDF, 10 pages)
Prescription Drugs and Medicaid: Automated Review Systems Can Help Promote Safety, Save Money: AIMD-96-72, June 11, 1996; Summary (HTML) Full Report (PDF, 35 pages)
Executive Guide: Effectively Implementing the Government Performance and Results Act: GGD-96-118, June 1, 1996; Summary (HTML) Full Report (PDF, 60 pages)
Practice Guidelines: Managed Care Plans Customize Guidelines to Meet Local Interests: HEHS-96-95, May 30, 1996; Summary (HTML) Full Report (PDF, 20 pages)
Customs Service Modernization: Strategic Information Management Must Be Improved for National Automation Program to Succeed: AIMD-96-57, May 9, 1996; Summary (HTML) Full Report (PDF, 22 pages)
Information Technology: Best Practices Can Improve Performance and Produce Results: T-AIMD-96-46, February 26, 1996; Summary (HTML) Full Report (PDF, 22 pages)
Best Management Practices: Reengineering the Air Force's Logistics System Can Yield Substantial Savings: NSIAD-96-5, February 21, 1996; Summary (HTML) Full Report (PDF, 68 pages)
Defense Industrial Security: Weaknesses in U.S. Security Arrangements With Foreign-Owned Defense Contractors: NSIAD-96-64, February 20, 1996; Summary (HTML) Full Report (PDF, 76 pages)
Medicare: Millions Can Be Saved by Screening Claims for Overused Services: T-HEHS-96-86, February 8, 1996; Summary (HTML) Full Report (PDF, 16 pages)
Transforming the Civil Service: Building the Workforce of the Future: Results of a GAO-Sponsored Symposium: GGD-96-35, December 26, 1995; Summary (HTML) Full Report (PDF, 40 pages)
Military Sealift Command: Weak Controls and Management of Contractor-Operated Ships: NSIAD-96-41, December 12, 1995; Summary (HTML) Full Report (PDF, 49 pages)
Medicare Transaction System: Strengthened Management and Sound Development Approach Critical to Success: T-AIMD-96-12, November 16, 1995; Summary (HTML) Full Report (PDF, 13 pages)
Health Care Delivery and Quality Issue Area Plan--Fiscal Years 1996-98: IAP-95-35, September 1, 1995; Summary (HTML) Full Report (PDF, 12 pages)
Inventory Management: DOD Can Build on Progress in Using Best Practices to Achieve Substantial Savings: NSIAD-95-142, August 4, 1995; Summary (HTML) Full Report (PDF, 57 pages)
Best Practices Methodology: A New Approach for Improving Government Operations: NSIAD-95-154, May 1, 1995; Summary (HTML) Full Report (PDF, 31 pages)
Business Process Reengineering: DOD Has a Significant Opportunity to Reduce Travel Costs by Using Industry Practices: T-AIMD-95-101, March 28, 1995; Summary (HTML) Full Report (PDF, 16 pages)
Travel Process Reengineering: DOD Faces Challenges in Using Industry Practices to Reduce Costs: AIMD/NSIAD-95-90, March 2, 1995; Summary (HTML) Full Report (PDF, 30 pages)
Reengineering Organizations: Results of a GAO Symposium: NSIAD-95-34, December 13, 1994; Summary (HTML) Full Report (PDF, 26 pages)
Financial Management: Oversight of Small Facilities for the Mentally Retarded and Developmentally Disabled: AIMD-94-152, August 12, 1994; Summary (HTML) Full Report (PDF, 30 pages)
Partnerships: Customer-Supplier Relationships Can Be Improved Through Partnering: NSIAD-94-173, July 19, 1994; Summary (HTML) Full Report (PDF, 32 pages)
Commercial Practices: DOD Could Reduce Electronics Inventories by Using Private Sector Techniques: NSIAD-94-110, June 29, 1994; Summary (HTML) Full Report (PDF, 60 pages)
Executive Guide: Improving Mission Performance Through Strategic Information Management and Technology: AIMD-94-115, May 1, 1994; Summary (HTML) Full Report (PDF, 50 pages)
Commercial Practices: Leading-Edge Practices Can Help DOD Better Manage Clothing and Textile Stocks: NSIAD-94-64, April 13, 1994; Summary (HTML) Full Report (PDF, 76 pages)
Commercial Practices: DOD Could Save Millions by Reducing Maintenance and Repair Inventories: NSIAD-93-155, June 7, 1993; Summary (HTML) Full Report (PDF, 52 pages)
DOD Food Inventory: Using Private Sector Practices Can Reduce Costs and Eliminate Problems: NSIAD-93-110, June 4, 1993; Summary (HTML) Full Report (PDF, 48 pages)
VA Health Care For Women: Despite Progress, Improvements Needed: HRD-92-23, January 23, 1992; Summary (HTML) Full Report (PDF, 40 pages)
DOD Medical Inventory: Reductions Can Be Made Through the Use of Commercial Practices: NSIAD-92-58, December 5, 1991; Summary (HTML) Full Report (PDF, 42 pages)
Navy Maintenance: Opportunities To Improve Aircraft Intermediate Maintenance: NSIAD-87-18, October 22, 1986; Summary (HTML) Full Report (PDF, 12 pages)

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