Keys to Making Change Happen

Commitment and sustained leadership (e.g., “leading by example” and “tone at the top”)
Demonstrated need for change (i.e.,burning platform)
Start at the top and with the new people (transformation takes 7+ years)
Process matters (e.g., employee involvement) – Don't fight a two-front war
15-percent rule
Identifiable and measurable progress over time
Communication, communication, communication
Figure out what's right versus what's popular
Patience, persistence, perseverance to pain before you prevail

Commitment and sustained leadership (e.g., “leading by example” and “tone at the top”)