Keys to Making Change Happen

• Commitment and sustained leadership

• Demonstrated need for change (i.e., burning platform)

• Start at the top and with the new people (transformation takes 7+ years)

• Process matters (e.g., employee involvement) - Don't fight a two-front war

• 15-percent rule

• Identifiable and measurable progress over time

• Communication, communication, communication

• Figure out what's right versus what's popular

• Patience, persistence, perseverance to pain before you prevail