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Transformation: A New Model for Government Organizations
Government organizations will need to:
Become less hierarchical, process-oriented, stovepiped, and inwardly focused.
Become more partnership-based, results-oriented, integrated, and externally focused.
Achieve a better balance between results, customer, and employee focus.
Work better with other governmental organizations, non-governmental organizations, and the private sector, both domestically and internationally, to achieve results.