First page Back Continue Last page Overview Graphics
Quality Begins with Strategic Planning
Start with the client and end with the client
Build consensus by involving a variety of internal and external parties
Focus on strategic results
Set high expectations
Think horizontal and longer term but update frequently
Publish the plan for transparency reasons
Use the plan as a framework for all other key organizational decisions, with appropriate linkages (e.g. performance measurement, rewards, recruiting and training)
Be accountable for results through measurement and publication
Notes: