Program management (1 - 4 of 4 items) in Past Year
Drug-Free Communities Support Program: Agencies Have Strengthened Collaboration but Could Enhance Grantee Compliance and Performance Monitoring
GAO-17-120: Published: Feb 7, 2017. Publicly Released: Feb 7, 2017.
The Office of National Drug Control Policy (ONDCP) and the U.S. Department of Health and Human Services' Substance Abuse and Mental Health Services Administration (SAMHSA) employ leading collaboration practices to administer the Drug Free Communities (DFC) Support Program and have funded a range of drug prevention activities. Both agencies have improved their collaboration since GAO last reported...
Unemployment Insurance: States' Customer Service Challenges and DOL's Related Assistance
GAO-16-430: Published: May 12, 2016. Publicly Released: Jun 13, 2016.
In GAO focus groups of recent claimants filing for unemployment insurance (UI) benefits, those who filed by phone reported experiencing various challenges, such as long call wait times; however, those filing for benefits online reported that it was generally easy to do. In all six of the focus groups GAO conducted in the three states it visited, individuals who had claimed benefits by phone betwee...
Public Safety Officers' Benefits Program: Improvements Made but Information on Performance Goals Still Needed
GAO-16-617T: Published: Apr 26, 2016. Publicly Released: Apr 26, 2016.
GAO's 2009 report on the Public Safety Officers' Benefits (PSOB) program— created to provide certain benefits in cases of public safety officers' death or total disability in the line of duty—identified issues with the timeliness of claims processing, program awareness, and performance measurement. Specifically, GAO found that death and education claims were processed faster than disability cl...
Unaccompanied Children: HHS Should Improve Monitoring and Information Sharing Policies to Enhance Child Advocate Program Effectiveness
GAO-16-367: Published: Apr 19, 2016. Publicly Released: Apr 19, 2016.
In fiscal year 2015, the Department of Health and Human Services' (HHS) Office of Refugee Resettlement (ORR) expanded the child advocate program from two locations to five and added three more locations in fiscal year 2016. The child advocate program—operated by a contractor—was developed in 2004 to promote the best interests of especially vulnerable unaccompanied children in ORR custody. Advo...