Claims processing (1 - 10 of 45 items)
Unemployment Insurance: Various Factors Affect Head Start and Other Early Childhood Teachers' Eligibility for Benefits
GAO-17-34: Published: Oct 17, 2016. Publicly Released: Nov 16, 2016.
In response to GAO's survey, officials from all 50 states, the District of Columbia, and two territories reported that they have various laws or policies that may affect whether Head Start and other early childhood education (ECE) teachers are allowed to collect unemployment insurance (UI) benefits during summer breaks. Officials in three states—Indiana, Pennsylvania, and Wyoming—reported that...
Unemployment Insurance: States' Customer Service Challenges and DOL's Related Assistance
GAO-16-430: Published: May 12, 2016. Publicly Released: Jun 13, 2016.
In GAO focus groups of recent claimants filing for unemployment insurance (UI) benefits, those who filed by phone reported experiencing various challenges, such as long call wait times; however, those filing for benefits online reported that it was generally easy to do. In all six of the focus groups GAO conducted in the three states it visited, individuals who had claimed benefits by phone betwee...
Public Safety Officers' Benefits Program: Improvements Made but Information on Performance Goals Still Needed
GAO-16-617T: Published: Apr 26, 2016. Publicly Released: Apr 26, 2016.
GAO's 2009 report on the Public Safety Officers' Benefits (PSOB) program— created to provide certain benefits in cases of public safety officers' death or total disability in the line of duty—identified issues with the timeliness of claims processing, program awareness, and performance measurement. Specifically, GAO found that death and education claims were processed faster than disability cl...
Veterans' Disability Benefits: Improvements Needed to Better Ensure VA Unemployability Decisions Are Well Supported
GAO-15-735T: Published: Jul 15, 2015. Publicly Released: Jul 15, 2015.
The number of veterans receiving Total Disability Individual Unemployability (TDIU) benefits has been increasing, as has the total amount of benefit payments, especially among older veterans. VA generally provides TDIU benefits to disabled veterans who are unable to maintain employment with earnings above the federal poverty guidelines due to service-connected disabilities. To be eligible for TDIU...
Social Security Disability Benefits: Agency Could Improve Oversight of Representatives Providing Disability Advocacy Services
GAO-15-62: Published: Dec 3, 2014. Publicly Released: Jan 5, 2015.
Little is known about the extent to which states are contracting with private organizations to help individuals who receive state or county assistance apply for federal disability programs. Representatives from these private organizations help individuals apply for Supplemental Security Income (SSI) and Disability Insurance (DI) from the Social Security Administration (SSA). Available evidence sug...
Social Security Disability: Management of Disability Claims Workload Will Require Comprehensive Planning
GAO-10-667T: Published: Apr 27, 2010. Publicly Released: Apr 27, 2010.
For years, the Social Security Administration (SSA) has been challenged to manage its large disability claims workload. Difficulties in making timely and accurate decisions have contributed to backlogs accumulating at different levels of the claims process. These backlogs have occurred most often at the hearings level, the level at which initial claims that were denied are appealed and await a hea...
Social Security Disability: Additional Outreach and Collaboration on Sharing Medical Records Would Improve Wounded Warrior's Access to Benefits
GAO-09-762: Published: Sep 16, 2009. Publicly Released: Oct 15, 2009.
Disability benefits available through the Social Security Administration (SSA) can be an important source of financial support for some wounded warriors, and Congress has mandated that the Departments of Defense (DOD) and Veterans Affairs (VA) help them learn about and apply for such benefits. GAO was asked to determine: (1) how many wounded warriors have applied and been approved for SSA benefits...
Railroad Retirement Board: Review of Commuter Railroad Occupational Disability Claims Reveals Potential Program Vulnerabilities
GAO-09-821R: Published: Sep 9, 2009. Publicly Released: Oct 8, 2009.
In fall 2008, a series of news reports revealed the relatively high number of workers at one commuter railroad--the Long Island Rail Road (LIRR)-- who have applied for and been approved for occupational disability benefits by the U.S. Railroad Retirement Board (RRB). According to RRB officials, a number of federal agencies, including the Federal Bureau of Investigation, Social Security Administrat...
Social Security Disability: Additional Performance Measures and Better Cost Estimates Could Help Improve SSA's Efforts to Eliminate Its Hearings Backlog
GAO-09-398: Published: Sep 9, 2009. Publicly Released: Sep 9, 2009.
(SSA) has experienced processing delays and significant backlogs of disability claims at the hearings level. In May 2007, SSA began implementing a plan for eliminating the hearings backlog entitled Summary of Initiatives to Eliminate the SSA Hearings Backlog (the Plan). In response to a congressional request, GAO (1) examined the Plan's potential to eliminate the hearings-level backlog, (2) determ...
Social Security Administration: Further Actions Needed to Address Disability Claims and Service Delivery Challenges
GAO-09-511T: Published: Mar 24, 2009. Publicly Released: Mar 24, 2009.
For years, the Social Security Administration (SSA) has experienced challenges managing a large disability workload and making timely decisions. In fiscal year 2006, SSA made about 3.7 million disability claims decisions, while over a million were awaiting a decision. Further, SSA has faced staffing challenges and difficulties managing its workloads at its network of approximately 1,300 field offi...