Claims processing (51 - 60 of 81 items)
Veterans Benefits: Training for Claims Processors Needs Evaluation
GAO-01-601: Published: May 31, 2001. Publicly Released: Jun 18, 2001.
The Veterans Benefits Administration (VBA) developed a computer-assisted training program, known as the Training and Performance Support System (TPSS), to help its employees become more accurate in processing disability compensation and pension claims. The program seeks to provide uniform and consistent training to employees in 57 regional offices. Although VBA's long-term goal is to attain a 96 p...
Veterans' Benefits: Veterans Have Mixed Views on a Lump Sum Disability Payment Option
GAO-01-172: Published: Dec 18, 2000. Publicly Released: Jan 18, 2001.
Currently, veterans who are disabled while serving their country are compensated for average reduction in earning capacity. Monthly compensation is based on the severity of a veteran's disability. After an initial rating for compensation has been determined, veterans who believe their condition has worsened may file a claim with the Department of Veterans' Affairs (VA) to reevaluate their disabili...
Major Management Challenges and Program Risks: Department of Veterans Affairs
GAO-01-255: Published: Jan 1, 2001. Publicly Released: Jan 1, 2001.
This report, part of GAO's performance and accountability series, discusses the major management challenges and program risks facing the Department of Veterans Affairs. Health care access for veterans, compensation and pension claims processing, and agencywide management strategies are some of the most critical challenges facing the agency.Below are the reports in this series:High Risk Series: An...
Observations on the Department of Veterans Affairs' Fiscal Year 1999 Performance Report and Fiscal Year 2001 Performance Plan
HEHS-00-124R: Published: Jun 30, 2000. Publicly Released: Aug 1, 2000.
Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) fiscal year (FY) 1999 performance report and FY 2001 performance plans by the Governmental Performance and Results Act.GAO noted that: (1) VA's FY 1999 performance showed progress in providing quality health care at a reasonable cost; (2) although VA did not meet all of its FY 1999 performance goals, it met...
Veterans Benefits Administration: Problems and Challenges Facing Disability Claims Processing
T-HEHS/AIMD-00-146: Published: May 18, 2000. Publicly Released: May 18, 2000.
Pursuant to a congressional request, GAO discussed the Veterans Benefits Administration's (VBA) claims processing operations, focusing on: (1) long-standing performance problems; (2) claims processing complexities; (3) challenges to improving performance; and (4) VBA's initiatives to improve performance.GAO noted that: (1) VBA's problems with large backlogs and long waits for decisions have not ye...
Veterans' Benefits: Promising Claims-Processing Practices Need to Be Evaluated
HEHS-00-65: Published: Apr 7, 2000. Publicly Released: May 8, 2000.
Pursuant to a congressional request, GAO reviewed the Veterans Benefits Administration's (VBA) claims processing procedures, focusing on: (1) practices that individual regional offices believe have helped them improve the accuracy of their disability decisions and remand rates; and (2) VBA's efforts to evaluate and disseminate information on individual regional office practices that hold promise f...
VA Health Care: Collections Fall Short of Expectations
T-HEHS-99-196: Published: Sep 23, 1999. Publicly Released: Sep 23, 1999.
Pursuant to a congressional request, GAO discussed the Department of Veterans Affairs' (VA) efforts to increase revenues from alternative sources as a way to supplement its medical care appropriations, focusing on trends in third-party collections.GAO noted that: (1) VA's third-party collections have declined in each of the past 3 fiscal years and may decline again by the end of fiscal year (FY) 1...
Veterans Benefits Administration: Progress Encouraging, but Challenges Still Remain
T-HEHS-99-77: Published: Mar 25, 1999. Publicly Released: Mar 25, 1999.
Pursuant to a congressional request, GAO discussed the long-standing challenges facing the Department of Veterans Affairs in administering programs that provide financial and other benefits to veterans, their dependents, and survivors, focusing on: (1) recent progress the Veterans Benefits Administration (VBA) has made; (2) areas in which progress is lacking; and (3) changes in program design that...
Veterans Affairs: Status of Effort to Consolidate VA Data Centers
AIMD-98-94: Published: Apr 22, 1998. Publicly Released: Apr 28, 1998.
Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) plans to consolidate mainframe computer operations at the Veterans Benefits Administration's (VBA) benefits delivery centers in Hines, Illinois, and Philadelphia, Pennsylvania, at VA's Austin, Texas, Automation Center (AAC).GAO noted that: (1) in response to a 1995 Office of Management and Budget (OMB) bulle...
The Veterans Benefits Administration: Clarifying Information on Implementing the Results Act Performance Requirements
HEHS-98-149R: Published: Apr 17, 1998. Publicly Released: Apr 17, 1998.
Pursuant to a congressional request, GAO provided follow-up information on the Veterans Benefits Administration's (VBA) implementation of the Government Performance and Results Act of 1993.GAO noted that: (1) federal agencies' planning efforts in implementing the Results Act are still very much a work in progress; (2) GAO is continuing to assess federal agencies' implementation of the Results Act...