Claims processing (11 - 20 of 81 items)
VA Benefits: Improvements Needed to Ensure Claimants Receive Appropriate Representation
GAO-13-643: Published: Aug 1, 2013. Publicly Released: Aug 30, 2013.
The Department of Veterans Affairs' (VA) Office of General Counsel (OGC) procedures do not sufficiently ensure that accredited representatives have good character and knowledge. While GAO's analysis shows that VA follows its procedures for reviewing initial accreditation applications, VA relies on limited self-reported information to determine whether applicants have a criminal history or their ch...
VA Education Benefits: VA Needs to Improve Program Management and Provide More Timely Information to Students
GAO-13-338: Published: May 22, 2013. Publicly Released: May 22, 2013.
Student veterans face many challenges pursuing higher education, and problems with the Department of Veterans Affairs' (VA) administration of the Post-9/11 GI Bill create financial challenges that also affect veterans' academic success. Veterans already cope with challenges transitioning into college as nontraditional students (older or with family obligations) while they are readjusting to civili...
Veterans' Disability Benefits: Challenges to Timely Processing Persist
GAO-13-453T: Published: Mar 13, 2013. Publicly Released: Mar 13, 2013.
GAO found a number of factors--both external and internal to VBA--have contributed to the increase in processing times and subsequent growth in the backlog of veterans' disability compensation claims. For example, the number of claims received by VBA has increased as the population of new veterans has swelled in recent years. Moreover, due to new regulations that established eligibility for benefi...
VA Health Care: VA Uses Medical Injury Tort Claims Data to Assess Veterans' Care, but Should Take Action to Ensure That These Data Are Complete
GAO-12-6R: Published: Oct 28, 2011. Publicly Released: Oct 28, 2011.
The Department of Veterans Affairs (VA) operates one of the largest health care delivery systems in the nation--providing health care services to more than 5 million veterans each year in over 1,000 facilities. These health care services are delivered by physicians, nurses, and other types of practitioners and range from routine examinations to complex surgical procedures. As in any health care se...
Veterans Disability Benefits: Clearer Information for Veterans and Additional Performance Measures Could Improve Appeal Process
GAO-11-812: Published: Sep 29, 2011. Publicly Released: Sep 30, 2011.
The Department of Veterans Affairs (VA) has struggled to provide timely reviews for veterans who appeal decisions on their disability compensation claims. A veteran appeals to the VA regional office that made the initial decision, and if still dissatisfied, to the Board of Veterans Appeals (Board). An appeal to the Board adds more than 2 years, on average, to the wait for a decision on the appeal...
Veterans' Reemployment Rights: Steps Needed to Ensure Reliability of DOL and Special Counsel Demonstration Project's Performance Information
GAO-11-312R: Published: Jun 10, 2011. Publicly Released: Jun 10, 2011.
In the wake of the ongoing conflicts in Iraq and Afghanistan, thousands of current and former military servicemembers are undergoing a transition between their military service and their civilian employment. Congress enacted the Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) to protect the employment and reemployment rights of federal and nonfederal employees when they...
Veterans' Education Benefits: Enhanced Guidance and Collaboration Could Improve Administration of the Post-9/11 GI Bill Program
GAO-11-356R: Published: May 5, 2011. Publicly Released: May 5, 2011.
With the passage of the Post-9/11 Veterans Educational Assistance Act of 2008 (Post- 9/11 GI Bill), Congress created a comprehensive education benefit program for veterans, service members, and their dependents pursuing postsecondary education. Since implementation, the Department of Veterans Affairs (VA) has provided just over $5.7 billion for the Post-9/11 GI Bill to fund education expenses for...
Military and Veterans Disability System: Worldwide Deployment of Integrated System Warrants Careful Monitoring
GAO-11-633T: Published: May 4, 2011. Publicly Released: May 4, 2011.
This testimony discusses the efforts by the Departments of Defense (DOD) and Veterans Affairs (VA) to integrate their disability evaluation systems. Wounded warriors unable to continue their military service must navigate DOD's and VA's disability evaluation systems to be assessed for eligibility for disability compensation from the two agencies. GAO and others have found problems with these syste...
Military and Veterans Disability System: Pilot Has Achieved Some Goals, but Further Planning and Monitoring Needed
GAO-11-69: Published: Dec 6, 2010. Publicly Released: Dec 6, 2010.
Since 2007, the Departments of Defense (DOD) and Veterans Affairs (VA) have been testing a new disability evaluation system designed to integrate their separate processes and thereby expedite veterans' benefits for wounded, ill, and injured servicemembers. Having piloted the integrated disability evaluation system (IDES) at 27 military facilities, they are now planning for its expansion military-w...
Veterans' Benefits: Training for Experienced Disability Claims Processors
GAO-10-1029T: Published: Sep 16, 2010. Publicly Released: Sep 16, 2010.
GAO was asked to present its views on the training requirements and procedures for VA personnel responsible for processing compensation and pension claims. This statement is based primarily upon an April 2010 GAO report on VA's training for experienced disability claims processors (GAO-10-445) and includes information on actions VBA says it has taken in response to our recommendations. This statem...