Strategic planning (121 - 123 of 123 items)
VHA's Management Improvement Initiative
HEHS-96-191R: Published: Aug 30, 1996. Publicly Released: Aug 30, 1996.
Pursuant to a congressional request, GAO examined the Department of Veterans Affairs' (VA) progress in implementing health care system management improvement initiatives. GAO noted that: (1) VA is reducing its centrally funded activities by $170 million, equipment purchases by $26 million, and other headquarters-managed accounts by $89 million; (2) VA has deferred most decisions pertaining to the...
Agencies' Service to Non-English Speaking Customers
GGD-95-147R: Published: Apr 21, 1995. Publicly Released: Apr 21, 1995.
Pursuant to a congressional request, GAO reviewed four agencies' services to nonEnglish speaking customers. GAO noted that: (1) there is no evidence that the agencies cannot meet the needs of their nonEnglish-speaking customers; (2) although there is a shortage of bilingual staff at certain agency offices, these agencies can obtain bilingual services from their communities as needed; (3) the Socia...
Management of VA: Implementing Strategic Management Process Would Improve Service to Veterans
HRD-90-109: Published: Aug 31, 1990. Publicly Released: Aug 31, 1990.
GAO reviewed the Department of Veterans Affairs' (VA) use of strategic management processes, focusing on: (1) lessons VA learned from past department-wide strategic management processes; and (2) the development of a flexible secretarial-level strategic management process that VA could adapt.GAO found that: (1) VA faced such significant management challenges as aging medical facilities, weaknesses...