Performance measures (21 - 30 of 32 items)
Veterans' Disability Benefits: Claims Processing Challenges and Opportunities for Improvements
GAO-06-283T: Published: Dec 7, 2005. Publicly Released: Dec 7, 2005.
The Chairman, Committee on Veterans' Affairs, U.S. House of Representatives, asked GAO to report on the claims processing challenges and opportunities facing the Department of Veterans Affairs (VA) disability compensation and pension program. For years, the claims process has been the subject of concern and attention within VA and by the Congress and veterans service organizations. Their concerns...
Veterans' Disability Benefits: Claims Processing Problems Persist and Major Performance Improvements May Be Difficult
GAO-05-749T: Published: May 26, 2005. Publicly Released: May 26, 2005.
The Chairman, Committee on Veterans' Affairs, U.S. Senate, asked GAO to testify on the current state of VA's disability claims process and factors that may impede VA's ability to improve performance. For years, the claims process has been the subject of concern and attention within VA and by the Congress and veterans service organizations. Many of their concerns have focused on long waits for deci...
Vocational Rehabilitation: VA Has Opportunities to Improve Services, but Faces Significant Challenges
GAO-05-572T: Published: Apr 20, 2005. Publicly Released: Apr 20, 2005.
The Department of Veterans Affairs' Vocational Rehabilitation and Employment (VR&E) program has taken on heightened importance due, in large measure, to the number of servicemembers returning from Afghanistan and Iraq with serious injuries and their need for vocational rehabilitation and employment assistance. This statement draws on over 20 years of GAO's reporting on VA's provision of vocational...
Veterans Affairs: Status of Achieving Key Outcomes and Addressing Major Management Challenges
GAO-01-752: Published: Jun 15, 2001. Publicly Released: Jul 16, 2001.
This report reviews the Department of Veterans Affairs (VA) fiscal year 2000 performance report and fiscal year 2002 performance plan required by the Government Performance and Results Act of 1993 to assess VA's process in achieving selected key outcomes that are important to its mission. VA reported making mixed progress towards achieving its key outcomes. For example, VA reported that it made go...
Veterans' Employment and Training Service: Proposed Performance Measurement System Improved, But Further Changes Needed
GAO-01-580: Published: May 15, 2001. Publicly Released: May 15, 2001.
This report discusses the proposed performance measurement system at the Department of Labor's Veterans' Employment and Training Service (VETS). Specifically, GAO reviews (1) VETS' proposed performance measures, including possible concerns about the measures; (2) the proposed data source for the new system; and (3) other measurement issues that would effect the comparability of states' performance...
Department of Veterans Affairs: Improved Measures Needed to Assess Supplemental Loan Servicing Program
GAO-01-610: Published: May 4, 2001. Publicly Released: May 4, 2001.
The Department of Veterans' Affairs (VA) Loan Guaranty Program, which guarantees mortgage loans for qualified lenders, provides additional assistance to those who face financial hardship and possible foreclosure. This report discusses VA's supplemental loan servicing program. GAO (1) assesses VA's implementation of its policies and procedures for servicing troubled loans and (2) analyzes VA's mea...
Homeless Veterans: VA Expands Partnerships, but Effectiveness of Homeless Programs Is Unclear
T-HEHS-99-150: Published: Jun 24, 1999. Publicly Released: Jun 24, 1999.
Pursuant to a congressional request, GAO discussed its recent report on the Department of Veterans Affairs (VA) homeless programs, focusing on: (1) VA's programs to address homelessness, including efforts made in partnership with community-based organizations; and (2) what VA knows about the effectiveness of its homeless programs.GAO noted that: (1) in addition to the need for housing, homeless ve...
Homeless Veterans: VA Expands Partnerships, but Homeless Program Effectiveness Is Unclear
HEHS-99-53: Published: Apr 1, 1999. Publicly Released: Apr 1, 1999.
Pursuant to a congressional request, GAO reviewed the effectiveness of efforts to assist homeless veterans, focusing on: (1) describing the Department of Veterans Affairs (VA) homeless programs; (2) determining what VA knows about the effectiveness of its homeless programs; and (3) examining promising approaches aimed at different groups of homeless veterans.GAO noted that: (1) VA's homeless assis...
Veterans' Benefits Claims: Further Improvements Needed in Claims-Processing Accuracy
HEHS-99-35: Published: Mar 1, 1999. Publicly Released: Mar 8, 1999.
Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) regional offices' (RO) accuracy in processing disability claims, focusing on: (1) the extent of improvements made by the Systematic Technical Accuracy Review (STAR) system in measuring claims-processing accuracy; (2) additional efforts needed to strengthen the system; and (3) challenges the Veterans Benefits...
The Veterans Benefits Administration: Clarifying Information on Implementing the Results Act Performance Requirements
HEHS-98-149R: Published: Apr 17, 1998. Publicly Released: Apr 17, 1998.
Pursuant to a congressional request, GAO provided follow-up information on the Veterans Benefits Administration's (VBA) implementation of the Government Performance and Results Act of 1993.GAO noted that: (1) federal agencies' planning efforts in implementing the Results Act are still very much a work in progress; (2) GAO is continuing to assess federal agencies' implementation of the Results Act...