Performance measures (1 - 10 of 32 items)
Military Personnel: Performance Measures Needed to Determine How Well DOD's Credentialing Program Helps Servicemembers [Reissued on October 21, 2016]
GAO-17-133: Published: Oct 17, 2016. Publicly Released: Oct 17, 2016.
The Department of Defense (DOD) has taken steps to establish the statutorily required credentialing program, but it has not developed performance measures to gauge the program's effectiveness. Office of the Secretary of Defense (OSD) officials are in the process of coordinating a draft DOD instruction for the program that will assign responsibilities and prescribe procedures for its operation, and...
Veterans Justice Outreach Program: VA Could Improve Management by Establishing Performance Measures and Fully Assessing Risks
GAO-16-393: Published: Apr 28, 2016. Publicly Released: Apr 28, 2016.
The Veterans Justice Outreach (VJO) Program—created by the Department of Veterans Affairs (VA)—operates through VA medical centers to provide services to veterans involved in local criminal justice systems, and in fiscal year 2015 served about 46,500 veterans, mostly men and many diagnosed with mental health or substance abuse problems. Officials from VA medical centers manage more than 260 VJ...
Transitioning Veterans: Improved Oversight Needed to Enhance Implementation of Transition Assistance Program
GAO-14-144: Published: Mar 5, 2014. Publicly Released: Mar 5, 2014.
The Departments of Defense (DOD), Labor (DOL), and Veterans Affairs (VA) have implemented most of the key components of the Transition Assistance Program (TAP), a gateway to information and services available to servicemembers transitioning to civilian life. However, the agencies are still in the process of implementing other key components of TAP. While originally planned for October 2013, agenci...
Veterans' Disability Benefits: Opportunities Remain for Improving Accountability for and Access to Benefits Delivery at Discharge Program
GAO-10-450T: Published: Feb 24, 2010. Publicly Released: Feb 24, 2010.
Through the Benefits Delivery at Discharge (BDD) program, the Department of Veterans Affairs (VA) collaborates with the Department of Defense (DOD) to streamline access to veterans' disability benefits by allowing some servicemembers to file a claim and undergo a single collaborative exam process prior to discharge. BDD is designed for servicemembers with conditions that, while disabling, do not g...
Veterans' Disability Benefits: Further Evaluation of Ongoing Initiatives Could Help Identify Effective Approaches for Improving Claims Processing
GAO-10-213: Published: Jan 29, 2010. Publicly Released: Jan 29, 2010.
For years, the disability compensation claims process has been the subject of concern and attention by the Department of Veterans Affairs (VA), Congress, and veteran service organizations (VSO), due in part to long waits for decisions and the large number of claims pending a decision. As GAO and other organizations have reported over the last decade, VA has also faced challenges in improving the a...
VA Health Care: Improved Oversight and Compliance Needed for Physician Credentialing and Privileging Processes
GAO-10-26: Published: Jan 6, 2010. Publicly Released: Jan 6, 2010.
VA has policies to ensure that physicians have appropriate qualifications and clinical abilities through the processes of credentialing, privileging, and continuous monitoring of performance. Results of a VA investigatory report in 2008 cited deficiencies in the Marion, Illinois, VA medical center's (VAMC) credentialing and privileging processes and oversight of its surgical program. This report e...
VA Health Care: Overview of VA's Capital Asset Management
GAO-09-686T: Published: Jun 9, 2009. Publicly Released: Jun 9, 2009.
Through its Veterans Health Administration (VHA), the Department of Veterans Affairs (VA) operates one of the largest integrated health care systems in the country. In 1999, GAO reported that better management of VA's large inventory of aged capital assets could result in savings that could be used to enhance health care services for veterans. In response, VA initiated a process known as Capital A...
VA Vocational Rehabilitation and Employment: Better Incentives, Workforce Planning, and Performance Reporting Could Improve Program
GAO-09-34: Published: Jan 26, 2009. Publicly Released: Jan 26, 2009.
In 2004, the Veterans Affairs' Vocational Rehabilitation and Employment (VR&E) program was reviewed by a VR&E Task Force. It recommended numerous changes, in particular focusing on employment through a new Five-Track service delivery model and increasing program capacity. Since then, VR&E has worked to implement these recommendations. To help Congress understand whether VR&E is now better prepared...
Veterans' Disability Benefits: Better Accountability and Access Would Improve the Benefits Delivery at Discharge Program
GAO-08-901: Published: Sep 9, 2008. Publicly Released: Oct 9, 2008.
Recent military conflicts have increased interest in federal efforts to support servicemembers preparing to leave military service. Through the Benefits Delivery at Discharge (BDD) program, the Department of Veterans Affairs (VA), in collaboration with the Department of Defense (DOD), has made efforts to streamline access to veterans' disability benefits by allowing some servicemembers to file a c...
Military Disability System: Increased Supports for Servicemembers and Better Pilot Planning Could Improve the Disability Evaluation Process
GAO-08-1137: Published: Sep 24, 2008. Publicly Released: Sep 24, 2008.
In February 2007, a series of articles in The Washington Post about conditions at Walter Reed Army Medical Center highlighted problems in the military's disability evaluation system. Subsequently, the Department of the Army, Department of Defense (DOD), and Department of Veterans Affairs (VA) undertook initiatives to address concerns with the disability evaluation process. In 2007, the Army took s...