Claims processing (11 - 20 of 26 items)
Veterans Benefits Administration: Progress Made in Long-Term Effort to Replace Benefits Payment System, but Challenges Persist
GAO-07-614: Published: Apr 27, 2007. Publicly Released: Apr 27, 2007.
Since 1996, the Veterans Benefit Administration (VBA) has been working on an initiative to replace its aging system for paying compensation and pension benefits. In 2005, concerned about the slow pace of development, VBA contracted with the Software Engineering Institute (SEI) for an independent evaluation of the project, known as the Veterans Service Network (VETSNET). SEI advised VBA to continue...
Veterans' Disability Benefits: Claims Processing Challenges and Opportunities for Improvements
GAO-06-283T: Published: Dec 7, 2005. Publicly Released: Dec 7, 2005.
The Chairman, Committee on Veterans' Affairs, U.S. House of Representatives, asked GAO to report on the claims processing challenges and opportunities facing the Department of Veterans Affairs (VA) disability compensation and pension program. For years, the claims process has been the subject of concern and attention within VA and by the Congress and veterans service organizations. Their concerns...
Veterans' Disability Benefits: Improved Transparency Needed to Facilitate Oversight of VBA's Compensation and Pension Staffing Levels
GAO-06-225T: Published: Nov 3, 2005. Publicly Released: Nov 3, 2005.
The Chairman, Subcommittee on Disability Assistance and Memorial Affairs, House Committee on Veterans' Affairs, asked GAO to submit a statement for the record highlighting findings from an examination of the Veterans Benefit Administration's (VBA) fiscal year 2005 budget justification. In that review, we assessed (1) VBA's determination and justification of claims processing staffing levels, and t...
VA Disability Benefits: Routine Monitoring of Disability Decisions Could Improve Consistency
GAO-06-120T: Published: Oct 20, 2005. Publicly Released: Oct 20, 2005.
The House Subcommittee on Disability Assistance and Memorial Affairs asked GAO to discuss its work on the consistency of disability compensation claims decisions of the Department of Veterans Affairs (VA). GAO has reported wide state-to-state variations in average compensation payments per disabled veteran, raising questions about decisional consistency. In 2003, GAO designated VA's disability pro...
Veterans' Disability Benefits: VA Could Enhance Its Progress in Complying with Court Decision on Disability Criteria
GAO-06-46: Published: Oct 12, 2005. Publicly Released: Oct 17, 2005.
To properly decide veterans' disability claims, the regional offices of the Department of Veterans Affairs (VA) must obtain all medical evidence required by law and federal regulations. To do so, in fiscal year 2004, the regional offices asked VA's medical centers to examine about 500,000 claimants and provide examination reports containing the necessary medical information. Exams for joint and sp...
Veterans' Disability Benefits: Claims Processing Problems Persist and Major Performance Improvements May Be Difficult
GAO-05-749T: Published: May 26, 2005. Publicly Released: May 26, 2005.
The Chairman, Committee on Veterans' Affairs, U.S. Senate, asked GAO to testify on the current state of VA's disability claims process and factors that may impede VA's ability to improve performance. For years, the claims process has been the subject of concern and attention within VA and by the Congress and veterans service organizations. Many of their concerns have focused on long waits for deci...
Veterans' Benefits: Claims Processing Timeliness Performance Measures Could Be Improved
GAO-03-282: Published: Dec 19, 2002. Publicly Released: Dec 23, 2002.
The Chairman and Ranking Minority Member, Senate Committee on Veterans' Affairs, asked GAO to assist the Committee in its oversight of the Veterans Benefits Administration's (VBA) efforts to improve compensation and pension claims processing. As part of this effort, GAO assessed (1) whether VBA's key timeliness measure clearly reflects its performance and (2) whether it has adequate data to measur...
Veterans' Benefits: Quality Assurance for Disability Claims and Appeals Processing Can Be Further Improved
GAO-02-806: Published: Aug 16, 2002. Publicly Released: Aug 26, 2002.
For fiscal year 2002, the Department of Veterans Affairs (VA) will pay $25 billion in cash disability benefits to 3.3 million disabled veterans and their families. Veterans who are dissatisfied with VA's 57 regional offices' decisions may file appeals with VA's Board of Veteran's Appeals. In about half of such appeals, the Board has either granted the benefits denied or returned the cases to regio...
Veterans' Benefits: Despite Recent Improvements, Meeting Claims Processing Goals Will Be Challenging
GAO-02-645T: Published: Apr 26, 2002. Publicly Released: Apr 26, 2002.
The Department of Veterans Affairs (VA) will provide $25 billion in compensation and pension benefits in fiscal year 2002 to more than three million veterans, dependents and survivors. For years, the compensation and pension claims process has been subject to long long waits for decision and large claims backlogs. VA's goal for fiscal year 2003 is to complete accurate decisions on rating-related c...
Veterans Benefits: Training for Claims Processors Needs Evaluation
GAO-01-601: Published: May 31, 2001. Publicly Released: Jun 18, 2001.
The Veterans Benefits Administration (VBA) developed a computer-assisted training program, known as the Training and Performance Support System (TPSS), to help its employees become more accurate in processing disability compensation and pension claims. The program seeks to provide uniform and consistent training to employees in 57 regional offices. Although VBA's long-term goal is to attain a 96 p...