Performance measures (81 - 90 of 124 items)
Veterans' Benefits: Quality Assurance for Disability Claims and Appeals Processing Can Be Further Improved
GAO-02-806: Published: Aug 16, 2002. Publicly Released: Aug 26, 2002.
For fiscal year 2002, the Department of Veterans Affairs (VA) will pay $25 billion in cash disability benefits to 3.3 million disabled veterans and their families. Veterans who are dissatisfied with VA's 57 regional offices' decisions may file appeals with VA's Board of Veteran's Appeals. In about half of such appeals, the Board has either granted the benefits denied or returned the cases to regio...
Veterans Affairs: Sustained Management Attention Is Key to Achieving Information Technology Results
GAO-02-703: Published: Jun 12, 2002. Publicly Released: Jun 12, 2002.
The Department of Veterans Affairs (VA) has made important progress in raising corporate awareness of the department's information technology (IT) needs and in taking actions to improve key areas of IT performance. Nevertheless, the department has significant work to accomplish in order to use IT investments to improve mission performance. VA has taken important steps in laying the groundwork for...
Veterans' Benefits: Despite Recent Improvements, Meeting Claims Processing Goals Will Be Challenging
GAO-02-645T: Published: Apr 26, 2002. Publicly Released: Apr 26, 2002.
The Department of Veterans Affairs (VA) will provide $25 billion in compensation and pension benefits in fiscal year 2002 to more than three million veterans, dependents and survivors. For years, the compensation and pension claims process has been subject to long long waits for decision and large claims backlogs. VA's goal for fiscal year 2003 is to complete accurate decisions on rating-related c...
Veterans Affairs: Subcommittee Post-Hearing Questions Concerning the Department's Management of Information Technology
GAO-02-561R: Published: Apr 5, 2002. Publicly Released: Apr 5, 2002.
This report answers congressional questions about a recent GAO testimony (see GAO-02-369T) on the Department of Veterans Affairs' (VA) efforts to address weaknesses in its information technology program. Specifically, it discusses (1) challenges in implementing the "One VA" integrated Enterprise Architecture Plan, (2) steps taken to improve the accuracy and timeliness of data in VA's decision supp...
VA Information Technology: Progress Made, but Continued Management Attention Is Key to Achieving Results
GAO-02-369T: Published: Mar 13, 2002. Publicly Released: Mar 13, 2002.
The Department of Veterans Affairs (VA) has laid the groundwork for an integrated, departmentwide enterprise architecture--a blueprint for evolving its information systems and developing new systems to optimize their mission value. Crucial executive support is in place and the department has a strategy to define products and processes critical to its development. VA is now recruiting a chief archi...
Veterans' Employment and Training Service: Greater Flexibility and Accountability Needed to Better Serve Veterans
GAO-02-192T: Published: Oct 30, 2001. Publicly Released: Oct 30, 2001.
The Department of Labor's (DOL) Disabled Veterans' Outreach Program (DVOP) and Local Veterans' Employment Representative (LVER) program allow states to hire staff members to serve veterans exclusively. The two programs are mandatory partners in the new one-stop center system created in 1998 by the Workforce Investment Act, which requires that services provided by numerous employment and training p...
Veterans Affairs: Status of Achieving Key Outcomes and Addressing Major Management Challenges
GAO-01-752: Published: Jun 15, 2001. Publicly Released: Jul 16, 2001.
This report reviews the Department of Veterans Affairs (VA) fiscal year 2000 performance report and fiscal year 2002 performance plan required by the Government Performance and Results Act of 1993 to assess VA's process in achieving selected key outcomes that are important to its mission. VA reported making mixed progress towards achieving its key outcomes. For example, VA reported that it made go...
Veterans Benefits: Training for Claims Processors Needs Evaluation
GAO-01-601: Published: May 31, 2001. Publicly Released: Jun 18, 2001.
The Veterans Benefits Administration (VBA) developed a computer-assisted training program, known as the Training and Performance Support System (TPSS), to help its employees become more accurate in processing disability compensation and pension claims. The program seeks to provide uniform and consistent training to employees in 57 regional offices. Although VBA's long-term goal is to attain a 96 p...
Veterans' Employment and Training Service: Further Changes Needed to Strengthen Its Performance Measurement System
GAO-01-757T: Published: Jun 7, 2001. Publicly Released: Jun 7, 2001.
The Veterans' Employment and Training Service (VETS) runs programs and activities designed to help veterans obtain employment and training assistance. Recently, policymakers have advocated changes to the structure and administration of the VETS program and the way it assesses program performance. This testimony discusses VETS' efforts to improve its performance measurement system. VETS has propose...
Veterans' Employment and Training Service: Proposed Performance Measurement System Improved, But Further Changes Needed
GAO-01-580: Published: May 15, 2001. Publicly Released: May 15, 2001.
This report discusses the proposed performance measurement system at the Department of Labor's Veterans' Employment and Training Service (VETS). Specifically, GAO reviews (1) VETS' proposed performance measures, including possible concerns about the measures; (2) the proposed data source for the new system; and (3) other measurement issues that would effect the comparability of states' performance...